What are the responsibilities and job description for the Service Advisor position at Eide Chrysler Dodge Jeep Ram?
Eide Chrysler is seeking a Service Advisor to join our team! Our goal is to develop long-term employees who want to be successful and have opportunities for advancement. Eide Chrysler looks after their employees with extensive benefits. We invest in our employees and their growth at the store.
What We’re Looking For:
As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in technician scheduling and customer service. From greeting vehicle owners on the drive to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality. The ideal candidate will flourish in a fast-paced and professional workplace.
Schedule/Pay:
- Monday-Friday 7am-5pm and Saturdays based on department rotation (generally average of 2 per month)
- Pay based on experience. See average range in listing
What We Offer:
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High volume, highly productive shop
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401(K)
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Paid time off
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Promote from within culture
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Medical and Dental Insurance
Responsibilities:
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Greets customers promptly
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Obtains customer and vehicle information
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Clearly reports all vehicle symptoms as described by the customer
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Determines and recommends needed maintenance base on age, mileage, and vehicle history
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Prepares complete and accurate estimate of cost for labor and parts
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Establishes follow-up time
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Monitors the progress of each vehicle throughout the day, updating customers frequently
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Verifies that final invoice reconciles with work performed on the repair order
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Explains all completed work and charges to customers
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Distribute work between technicians efficiently
Qualifications:
- Excellent time-management skills
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Must be able to manage in a fast-paced work environment
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Knowledge of automobiles
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Positive attitude
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.