What are the responsibilities and job description for the Customer Service Representative position at Eide Ford Lincoln?
Job Summary:
Eide Ford Lincoln is seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative in Bismarck, North Dakota. This individual will be responsible for providing exceptional service to our customers in the auto industry. This is a full-time position.
Compensation & Benefits:
The compensation for this role is a competitive base salary plus commission, providing a potential for high earnings, paid biweekly. In addition, our full-time employees are eligible for a comprehensive benefits package including medical, dental, and vision insurance, 401k retirement plan, HSA account, paid time off, and employee discounts.
Responsibilities:
- Greet and welcome customers in a friendly and professional manner
- Act as the first point of contact for customer inquiries and concerns
- Provide information about products and services offered by the dealership's service department
- Conduct follow-up calls with customers to ensure satisfaction with their service experience
- Resolve customer complaints or issues with a high level of empathy and professionalism
- Maintain and update customer records in the company database
- Collaborate with other departments to ensure smooth and efficient customer service processes
- Meet and exceed sales targets and goals set by the dealership
- Assist with administrative tasks as needed
Requirements:
- High school diploma or equivalent; college degree preferred
- Previous customer service experience in a fast-paced environment
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize in a busy work environment
- Knowledge of the automotive industry is not needed, we will train
- Willingness to work flexible hours, including evenings and weekends
EEOC Statement:
Eide Ford Lincoln is committed to creating a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage all qualified individuals to apply for this position.
