Program Manager

Title: Program Manager

Reports to: Program Specialist

FLSA Classification: Exempt

Position Summary: The Program Manager will ensure that the residence assigned is operating effectively and that they are in compliance with the policies and procedures set forth by the Agency. This individual will supervise staff and ensure that the consumer population is being handled effectively at all times. This individual will ensure compliance with regard to agency policy and procedures and ODP Regulations.

Essential Responsibilities:

• Be familiar with the residential operations manual so as to ensure implementation of compliance with Agency policies and procedures.
• Knowledgeable of all required emergency procedures so as to provide leadership during the practice or actual drills.
• Be sure all medical appointments, recommendations and follow-up occur.
• Responsible for the handling of reporting of both incidents and behavioral problems; to ensure the appropriate follow-up of such situations is in compliance with the Agency policies and governmental regulations.
• Monitor, as well as participate in as necessary, all scheduled and needed client appointments. Program Manager should keep the Program Director informed of each consumer medical situation.
• Ensure that all individual program plans, protocols, and skills assessments are being followed.
• Work on projects on an ongoing basis as assigned by the Residential Director.
• Review performance on a regular basis (annually, semi-annually, etc.)
• Be on-call in the event of an emergency or to provide staff guidance.
• Responsible for daily walk through to ensure residential safety, daily maintenance, monthly fire extinguisher/smoke alarm checks and seasonal equipment checks (air conditioners, boilers and screens.
• Required to review all food requisitions and maintain inventory. Ensure all food noted on the menu is available for the consumers at all times.
• Ensure that residents daily goals are conducted and data is appropriately maintained.
• Ensure that behavioral goals are implemented and data is properly maintained.
• Ensure that residence vehicles are maintained and travel log documented.
• Schedule monthly fire drills and ensure they are conducted and accurately recorded.
• Must assist in the direct care of the consumers, as needed, including providing DSP coverage in the event of a shortage.
• Supervise staff on shift and make disciplinary recommendations to the Program Specialist, as needed.
• Work on other projects as assigned by the Program Specialist, Program Director or VP.
• Ensure that all prescribed consumer medication stock is maintained and stored properly.
• Ensure that all first aid and personal hygiene items are available at all times and their inventory is maintained.
• Must ensure that all consumer medications are administered as prescribed and Medication Administration records are accurately documented.
• Conduct ODP Self-Assessments to ensure compliance.
• Submit and follow-up with IRC and HRT presentations, submissions and recommendations.
• Ensure that all activities enhance and support each persons social responsibility, independence, dignity and continued growth.
• Supervise DSPs on a daily basis, which includes: distribution of work, staff training and orientation. Act as an appropriate role model for DSPs and consumers at all times.
• Participates in interdisciplinary team process, which includes: evaluation, program planning, implementation and monitoring consumers cases and maintaining contact with family members.
• Assist in transporting consumers to and from medical appointments, recreational activities and programming.
• Communicates relevant information to other staff and supervisors, verbally and in writing (i.e daily communication log, telephone log, incident reports, medication and behavior incident reports).
• Maintains the consumers financial accounts, which includes banking, paying bills, etc.
• Attends all scheduled staff meetings and all required in-services.
• Must be able to physically intervene with participant when individual may cause physical injury to self or others.
• Must assist individuals responding to potential dangerous situations (hand on hot stove, running into traffic). Must also be able to administer emergency first aid to the individual.
• Comply with other duties which may be assigned by the Program Specialist or VP.
• Handle other duties as assigned by upper management.

Qualifications:

• Bachelors Degree in Social Services preferred.
• Three years experience in Human Services required.
• Experience working with persons coping with mental health conditions required.
• Supervisory skills
• Pennsylvania State Drivers License required.

Work Environment:

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.