What are the responsibilities and job description for the Operational Support Specialist position at EIS?
Job Description
EIS is a leading North American distributor of process materials, production supplies, specialty wire and cable and value-added fabricated parts for the electrical OEM, motor repair and assembly markets.
Our culture is highly innovative, collaborative and focused on building and maintaining relationships that allow us to surpass our customers’ expectations. We embrace the qualities that make each of our team members unique and develop each other’s skillsets so that together we can be stronger than the sum of our parts.
The Operational Support Specialist is responsible for a multiple facility and commercial support functions primarily related to daily billing, shipping support, inventory control, returns/credits and operational expense and supply management.
Responsibilities
- Uses SAP to perform daily billing of all shipments out of multiple centers
- Checks all billing orders for accuracy, profit margin and freight charges
- Manages internal and external operations requests for orders, paperwork, tracking and billing
- Processes facility expense invoices for multiple locations.
- Purchases warehouse and office supplies for multiple warehouse locations
- Inventory control – inventory receiving into SAP, daily cycle count processing, goods receipt/invoice receipt reconciliation in SAP inventory discrepancy resolution
- Manages RMA and credit requests in conjunction with the sales team
- Supports operations team on freight claims
- Supplier PO expedites / works with Supply Chain
- SAP material create process support
- Maintains customer cost deviation files
Qualifications
- Proficient in MS Office
- SAP business software a plus
- Requires an associate degree in related business field or equivalent work experience
- Excellent persuasive and communication skills
- Billing and invoice experience highly preferred
- Proficient analytical skills
- Strong verbal and written skills
- Able to work in a team environment and fulfilling objectives with minimum direct supervision
- Innovative, proactive, and self-directed
- Able to focus on goals and develop a work plan that produces desired results
- Able to work in a fast-paced environment
