Demo

Medical Science Liaison / Senior MSL Oncology (PA, MD, DE, DC, WV) - Field Based

Eisai Inc.
Baltimore, MD Full Time
POSTED ON 2/27/2025
AVAILABLE BEFORE 5/24/2025

The Customer Success Manager, Lippincott Solutions is responsible for driving the implementation of all Nursing Solutions products into existing and new accounts, ensuring a smooth customer transition from sale to implementation and assisting with training and rollout, working with reps to drive utilization and customer satisfaction and ensure maximum renewal and retention, and helping to drive new sales and awareness through targeted lead generation programs.

Activities include :

  • Maintaining, extending, and sharing knowledge of Lippincott products, ensuring optimal onboarding of new customers.
  • Driving increased rates of current customer usage and renewal of Lippincott Solutions products, providing exceptional customer service that maintains or increases current customer satisfaction levels.
  • Managing a database of customer contracts.
  • Working collaboratively with Field Account Executives to coordinate renewals and general leads.
  • Representing Wolters Kluwer within the industry.

Specific Responsibilities :

  • Attending and engaging fully in any available formal or informal training sessions.
  • Coordinating set up between customer service and customer to verify product configuration meets customer’s expectations, providing welcome kit and marketing collateral, providing training (e.g., in-person, live meeting, online, on-demand), and coordinating technology integration with technology teams as appropriate.
  • Managing customer analytics including regular customer usage tracking, reporting, and analysis, and creating and presenting a monthly report to management on key metrics.
  • Participating in targeted, scheduled lead generation campaigns as directed by Sales Manager, including phone calls, email campaigns, and the potential of travel to conferences and exhibits.
  • Surveying customers at regular intervals and working collaboratively and directly with customers and internal resources to deliver solutions that exceed customer expectations and minimize customer impacts.
  • Tracking and monitoring upcoming renewals to ensure timely communication and coordination of renewal quoting and contracts.
  • Developing and maintaining comprehensive knowledge of Wolters Kluwer products, industry and technical trends, and general business and financial acumen through various sources and initiative, communicating with customers in a compelling and articulate manner in both verbal and written conversations and presentations.
  • Qualifications

    Education : Degree in Business, Marketing or related discipline preferred; OR, if no degree, 3 years of sales support or customer success experience.

    Required Experience : 2 years of sales support or customer success experience, including :

  • Generating, analyzing, and presenting customer usage reports.
  • Demonstrating proven track record of effective sales and customer support.
  • Communicating clearly and professionally in person, writing, and by phone.
  • Previous experience and proficiency hosting web-based meetings using Microsoft Teams, WebEx, or similar.
  • Preferred Experience : 3 years of sales support or customer success experience, including :

  • Previous experience preparing project plans for customers a plus.
  • Working in a multiple-division organization assisting with a variety of customers using multiple products.
  • Familiarity with the healthcare and / or nursing industry and hospital structure.
  • Familiarity with online products and / or technology systems used in Health Care (i.e., Learning Management System, EHRs, etc.).
  • B2B Inside Sales Experience or equivalent Customer Success experience.
  • Tools :

  • Microsoft Office Suite; proficiency with Word, Excel, PowerPoint, and Outlook required.
  • J-18808-Ljbffr

    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Medical Science Liaison / Senior MSL Oncology (PA, MD, DE, DC, WV) - Field Based?

    Sign up to receive alerts about other jobs on the Medical Science Liaison / Senior MSL Oncology (PA, MD, DE, DC, WV) - Field Based career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $71,707 - $95,010
    Income Estimation: 
    $91,832 - $124,033
    Income Estimation: 
    $91,832 - $124,033
    Income Estimation: 
    $120,962 - $160,848
    Income Estimation: 
    $116,701 - $167,565
    Income Estimation: 
    $167,342 - $223,677
    Income Estimation: 
    $57,850 - $72,570
    Income Estimation: 
    $71,707 - $95,010
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at Eisai Inc.

    Eisai Inc.
    Hired Organization Address New York, NY Full Time
    At Eisai, satisfying unmet medical needs and increasing the benefits healthcare provides to patients, their families, an...
    Eisai Inc.
    Hired Organization Address Baltimore, MD Full Time
    At Eisai, satisfying unmet medical needs and increasing the benefits healthcare provides to patients, their families, an...
    Eisai Inc.
    Hired Organization Address Exton, PA Full Time
    At Eisai, satisfying unmet medical needs and increasing the benefits healthcare provides to patients, their families, an...
    Eisai Inc.
    Hired Organization Address Seattle, WA Full Time
    At Eisai, satisfying unmet medical needs and increasing the benefits healthcare provides to patients, their families, an...

    Not the job you're looking for? Here are some other Medical Science Liaison / Senior MSL Oncology (PA, MD, DE, DC, WV) - Field Based jobs in the Baltimore, MD area that may be a better fit.

    Senior Medical Science Liaison (MSL) Neurology - South Central

    Healthcare Businesswomen's Association, Baltimore, MD

    Medical Science Liaison (MSL) - Mid Atlantic

    Tarsus Pharmaceuticals, Inc., Baltimore, MD

    AI Assistant is available now!

    Feel free to start your new journey!