Program Case Manager (CCM)

Job Details

Description

Job Description

Under the general supervision of the Director of Care Coordination & Support, the candidate will be responsible for assessing client needs, developing individualized support plans, and coordinating the delivery of services. The ideal candidate will have strong organizational skills, excellent communication abilities, and a passion for helping others. In addition, the candidate will assist in disseminating feedback from the residents, and external stakeholders to Eisenhower Center treatment teams while developing and implementing action plans to address concerns and drive positive outcomes. An ideal candidate can work independently or within a group setting with an advanced level of communication and coordination. The Case Manager will also supervise Direct Service Professionals (DSP) responsible for meeting the daily care needs of our residents.

Role and Responsibilities

Case Coordination & Support

• Conduct thorough assessments to determine resident needs and eligibility for services.
• Develop and implement personalized support plans and programs based on assessments.
• Maintain communication with all external and internal members of the resident’s team (e.g., guardians, external case managers).
• Develop and maintain regularized cadence of scheduled Team Meetings – internal/external.
• Facilitate appointments for external medical needs, including PM&R Appointments and establishing residents with new providers – as needed.
• Maintain accurate and up-to-date records of resident interactions and services provided.
• Serve as the primary point of contact for residents, providing regular updates and addressing any concerns.
• Advocate on behalf of residents to ensure they receive the necessary support and resources.
• Ensure all activities comply with company policies and relevant regulations.
• Make weekly contact with residents to ensure that habilitation needs are being addressed.
• Resident coordination and money management.
  
  

Supervision

• Manage the daily deployment of staff on all shifts to ensure coverage and maintain staffing ratios.
• Ensure coordination, staffing, and transportation for off-campus medical appointments.
• Develop and support engagement and leisure outings.
• Maintain AFC book and other Resident information on the unit, aligning with corporate process and identified best practice.
• Complete Key Performance Indicators (KPI) for residential staff as set by Residential Director
• Ensure that Daily Progress Notes (DPN) are completed daily and turned in weekly
  
  

Service Requirements

• Maintain billing utilization requirement as set by leadership.
• Ensure that all documentation is completed within 24 hours of delivery service.
• Ensuring that all insurance requirements regarding authorization and payment of services are completed timely.
• Authorization and Residential script management
• Ensure that Medicaid requirements are managed and maintained in a manner that ensures compliance and continuity of care.
  
  

Qualifications And Education Requirements

• Bachelor’s degree (or higher) in Social Work, Psychology, Human Services or related field.
• Skilled in the provision of evidence-based treatments.
• Minimum of 2 years of experience in a similar role, preferably in case management or social services.
• Commitment to professional boundaries.
• Proficient in Microsoft Office Suite – Word, Outlook, Excel, PowerPoint
• Advanced skill set as it relates to time management, meeting deadlines, and communication.