What are the responsibilities and job description for the Scheduling Coordinator position at Eisenhower Medical Center?
Job Objective: A brief overview of the position.
This position is responsible for managing all aspects of patient scheduling, accurate registrations, insurance verifcation, authorizations/pre-certifications and eligibility in the Eisenhower Health residency clinics and ensuring all necessary documentation is in place prior to the office visit.
Reports to
Director of Clinical Operations
Supervises
None
Ages of Patients
None
Blood Borne Pathogens
Minimal/ No Potential
Qualifications
Education
Preferred: Associate Degree or Diploma in Medical Office
Licensure/Certification
None
Experience
Required: Previous scheduling experience in healthcare setting (Front Desk/Surgery/OR), and/or experience with scheduling and customer service.
Preferred: Working knowledge of outpatient clinic scheduling
Essential Responsibilities
Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
Functions as a role model for organizational values.
Demonstrates extensive knowledge of and proficiency with Epic scheduling, registration and communication tools.
Completes all required training courses.
Manages patient registration and scheduling tasks for clinic (multiple providers), including phone calls, retrieving patient history/information, avoiding creation of duplicate Medical Records for additional patient visits.
Identifies patients by using proper method of retrieving patient history/information
Maintains registration error accuracy rate of 97% or higher.
Identifies and collects co-pays/deductibles based on insurance eligibility information and/or EMC uninusred Cash Discount quotes for outpatient clinic visits.
Reviews and manages assigned clinic referral workqueues to ensure all referrals and appointments are linked correctly for scheduled appointments.
Reviews schedule in advance for incomplete items, including insurance eligibility, updates account with accurate information obtained from health plan.
Manages automated scheduling technologies to communicate, confirm, and update scheduled patient visits.
Completes confirmation calls as needed in collaboration with clinic support staff.
Maintains Five Star Standards for patients, physicians and visitors. Assists in monitoring clinic readiness in The Joint Commission, California and Federal standards.
Performs other duties as assigned.
Employment Type: Full Time
Shift: Day
Hours: 8 Hour Shift
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