Quality Improvement Specialist (Data Analysis & Outreach)

Mission :

Since 1920, Eisner Health has operated as a quality focused non-profit community health center dedicated to improving the physical, social, and emotional well-being of the people in the communities we serve.

Quick Facts :

Under the direction of the Quality Improvement Manager, the Quality Improvement Specialist facilitates quality improvement projects for individual departments and the organization. The scope of responsibility encompasses all settings of the organization, both clinical and operational. The QI Specialist is responsible for analyzing and reporting findings, as well as developing tools to measure improvement. The QI Specialist has an understanding of the quality improvement process and techniques required to facilitate quality improvement projects.

Duties Include :

• Facilitate and lead QI projects with departmental QI teams that involve key stakeholders in the process.
• Clearly document progress, barriers, interventions, findings, and best practices for all QI projects.
• Provide progress updates to the QI Core team, departmental QI teams, and organization on an as needed basis.
• Include patient feedback and perspective in QI projects.
• Perform duties of a measure lead on assigned Clinician Quality Measure (CQMs), including monitoring and communicating progress on the health system’s QI Plan, acting as a subject matter expert on CQMs for cross departmental training and onboarding of staff / interns / volunteers, and tracking and communicating relevant updates from government, health plans, and IPA administrators.
• Develop and maintain tracking materials (dashboards and / or other visual aids) that clearly detail the disposition of all clinical audits and other related compliance materials for all contracted health plans and other payor sources utilized by Eisner’s’ patient population.
• Perform data analysis generated from internal legacy systems and provide insight to trends identified in the analysis.
• Support implementation and monitor adoption of new workflows and performance as directed by the department’s leadership.
• Solicit voice of clinical team members in QI plan creation and train staff on QI methods when needed.
• Engage providers and staff to conduct academic detailing sessions and provide elbow support to support QI initiative implementation.
• Responsible for the retention and distribution of notes, minutes, and documents pertaining to quality improvement programs at Eisner.
• Interface with patients for QI projects as needed.
• Utilize EHR and / or population management programs for data collection and report building.
• Supports the department’s onboarding process of new QI department staff, interns, and volunteers.

Requirements and Qualifications :

• Bachelor’s degree required in any relevant field, highly preferred.
• Preferably one year experience conducting PDSAs, project management, health education, health promotion, program coordination, or research.
• Strong analytical, organizational, and planning skills, and ability to manage multiple projects.
• Outstanding skills in data collection, with a strong attention to detail.
• Demonstrated skills preparing visual presentations, using Canva, PowerPOINT, and other multi-media tools.
• Experience working in spreadsheets and preparing pivots, tables, charts, and graphs preferred.
• Strong communication and presentation skills.
• Flexibility, initiative, professionalism, ability to work under pressure with minimal supervision.
• Bilingual required (Spanish).

Benefits :

• PTO accrual rate of 7.08 hours per pay period (26 pay periods per year).
• 9 Paid Holidays.
• 40 hours of paid Jury Duty time per year.
• Medical, Dental, & Vision insurance (PPO options available).
• Flexible Spending Accounts (Healthcare, Dependent Care, & Transportation).
• Employer-Sponsored life insurance & long term disability.
• 30 free visits per year for Chiropractic or Acupuncture.
• 401k plan with a 3% employer contribution
• 500 per year tuition reimbursement

EEO Statement : Eisner Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Eisner Health does not discriminate on the basis of race, religion, color, sex, gender identity, gender expression, sexual orientation, age, disability, national origin, or veteran status.

Accommodations for Applicants with Disabilities :

Eisner Health, Inc. provides reasonable accommodations and / or assistance to applicants with disabilities and disabled veterans (including but not limited to other protected veterans and individuals with known physical and mental limitations). If you need reasonable accommodation / assistance for any part of the application and / or hiring process, don't hesitate to contact Eisner Health’s HR Department.