What are the responsibilities and job description for the Operations Support Specialist position at EJ Logistics Group?
EJ Logistics Group is a Puyallup, WA based in-house brokerage company to a long-standing commodity powerhouse, looking for a motivated person to join our team as a Operations Support Specialist. Our foundation is set for continued growth, looking for someone to join our team and complement our amazing staff.
Operations Support Specialist
- Responsible for direct customer communication pertaining to planned, live, and completed orders.
- Communicate all loads tendered through customer portals or direct emails to the operations team for capacity strategy.
- Responsible for knowing and adhering to all Customer specific SOPs and SLAs.
- Communicate all requests from assigned customers for quotes and availability to the operations and sales team.
- Responsible for entering and updating all orders received for assigned customers.
- Work with the operations team to ensure all pertinent information and instructions have been received and communicated to the carrier.
- Field all customer inquiries and work with the operations team to ensure accurate communication.
- Track and trace all shipments for assigned customers and communicate progress to both operations and customers where appropriate.
- Work with operations team to resolve any issues that arise and manage timely, skillful communication of the issues and resolutions to the customer.
- Collect and batch all required records and billing info for the accounting team.
- Field discrepancy inquiries from the accounting team and the customer.
Required skills:
- Positive attitude and a team player
- Ability to interface and communicate effectively
- Good communication skills via phone, email and text
- Computer literacy with Microsoft Excel and Word
- Prior experience with TMS software preferred (TMW, AS400, PCS, Ascend etc.)
- Basic understanding of transportation and logistics industry a plus
- Prior experience with temperature-controlled transportation preferred
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Education:
- High school or equivalent (Preferred)
Experience:
- Logistics: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Ability to Relocate:
- Puyallup, WA: Relocate before starting work (Required)
Work Location: In person
Salary : $45,000 - $55,000