What are the responsibilities and job description for the Customer Service Manager - State Farm Agent Team Member position at Ej Silvers - State Farm Agent?
Benefits :
- Bonus based on performance
- Health insurance
- Opportunity for advancement
- Paid time off
- Signing bonus
- Training & development
Licensed Customer Service Manager
Job Summary :
The licensed customer service manager is accountable for leading and managing the customer service team to deliver exceptional service and support to clients. This role involves developing customer service policies, training staff, handling complex customer issues, and ensuring compliance with industry regulations. The manager will work closely with other departments to improve overall customer satisfaction and retention.
Key Responsibilities :
Recruit, train, and mentor customer service representatives.
Develop and implement customer service policies and procedures.
Ensure customer service interactions are aligned with company standards and regulatory requirements.
Build and maintain strong relationships with key clients.
Ensure the team adheres to industry regulations and company policies.
Work closely with sales, marketing, and product development teams to address customer needs and concerns.
Bachelor’s degree in business administration, management, or a related field preferred.
Industry-specific license or certification may be required (e.g., insurance, financial services).
Previous experience in customer service, with at least 2-5 years in a supervisory or managerial role.
Strong leadership and team management skills.
High level of integrity and ethical standards.
Working Conditions :
Compensation :
By effectively managing the customer service team and ensuring high standards of service, a licensed customer service manager plays a crucial role in maintaining customer satisfaction and fostering long-term client relationships.
Salary : $20 - $30
