What are the responsibilities and job description for the Data Center Operations Technician position at eJAmerica?
Job Description
Job Description
Data Center Operations Technician :
- The role will be involved in support of a highly critical production environment and will be engaged in ensuring uninterrupted Data Center services.
- Hardware Troubleshooting, upgrades, or replacements.
- Hardware Replacement in coordination with product vendors wherever necessary.
- Backup & Archive Tape Movement.
- Handling of Switches and Routers
- Handling of any standalone devices that are available in the Data Center.
- Ethernet / Fiber Cable Swapping or checking the Cable connectivity
- Configuring Network Card, KVM, or DRAC / RIB / ILO
- Insert CD ROM on Physical Server / Devices
- Checking power status at site / device
- Looking at the LEDs to identify any alarms
- Hard reboot for the devices
- Racking / de-racking equipment or Decommissioning of any hardware
- Overall Knowledge on all the Data Centre infrastructure (servers, switches, routers, VMs, etc.)
- Provide support for Asset Manager by doing Physical Asset Verifications periodically.
- Manage the utilization of Data Center facilities, including space, power, and cooling infrastructure to ensure the Normal Operations of all Managed Compute Devices
- Experience of working within a Service environment and technical teams of IT experts
- Ability to interact with customers so as to ensure that the service is flexible, efficient, and responsive
- Manage the utilization of environmental equipment (including Data Center UPS, power systems, and backup generators), perform all systems preventive maintenance
- Responsible for the physical security of all Data Center facility and equipment
- Providing emergency intervention in ITIL lifecycle processes Incident and Problem management to provide 2nd / 3rd level support in response to Major Incidents.
- Experience of working within a Service environment and technical teams of IT experts
- Experience of being able to highlight issues and solutions
- Should be a dedicated named resource, since this is a DC environment, and access will be restricted to named resources
- Should be involved in the future transformation work that is planned.
- Ability to interact with customers so as to ensure that the service is flexible, efficient, and responsive
- Follow the customer policies and holidays and have direct reporting to Program Manager
- Work hours would be 9 X 5 with on-call availability
- 24x7 On-Call rotation
Company Description
We provide Management Consulting, Information Technology Consulting, and Sourcing Advisory Services.
Our management consulting services focus on our client's most critical issues and opportunities : strategy, marketing, organization, operations, technology, and mergers & acquisitions, across all industries and geographies.
We bring deep, functional expertise, but are known for our holistic perspective : we capture value across boundaries and between the silos of any organization. We have proven a multiplier effect by optimizing the sum of the parts, not just the individual pieces.
In today's dynamic business environment there is a strong need for the organizations to become globally competitive. Enterprise Resource Planning (ERP) has become an important software tool for managing business applications across various industries. Customized ERP solutions that matches the business will definitely maximize the return on investment ROI of Organization. Implementing right ERP helps companies to manage their data m
Company Description
We provide Management Consulting, Information Technology Consulting, and Sourcing Advisory Services. Our management consulting services focus on our client's most critical issues and opportunities : strategy, marketing, organization, operations, technology, and mergers & acquisitions, across all industries and geographies. We bring deep, functional expertise, but are known for our holistic perspective : we capture value across boundaries and between the silos of any organization. We have proven a multiplier effect by optimizing the sum of the parts, not just the individual pieces. In today's dynamic business environment there is a strong need for the organizations to become globally competitive. Enterprise Resource Planning (ERP) has become an important software tool for managing business applications across various industries. Customized ERP solutions that matches the business will definitely maximize the return on investment ROI of Organization. Implementing right ERP helps companies to manage their data m
