What are the responsibilities and job description for the Data Center Technician position at eJAmerica?

Job Description

Required Skills and Experience :

Associate degree or 5-7 years of data center operations work experience
Excellent customer service skills
Excellent English written and verbal communication skills
Good understanding of tape technology
Good understanding of facilities infrastructure
Vast knowledge of electrical switchgear, generator, UPS, HVAC systems, and CRE unit maintenance
IT industry certifications such as CompTIA Certifications

Activities in Scope :

All cabling work is to be performed on the 3rd shift between the hours of 11 pm and 6 am local time. The required tasks include :

Monitor all DCRM installation tickets for new cabling requirements.

Install all patches required between the IT devices using industry-acceptable best practices in accordance with the local data center standards.

No “piano strings”

No excessive extra-length cords.

Label both ends of all patch cords with the same label information using local standards.

Create, update, and save all patch schedules to the DCRM records or appropriate shared drive.

Update DCRM tickets with appropriate notes as the work is completed.

Update DCtraks as appropriate.

Monitor all DCRM - work request tickets for any break / fix - troubleshooting of network connections.

The cabling team will perform level one troubleshooting of the network connections before escalating to the client staff for any hardware support troubleshooting such as SFP replacement or NIC replacements.

Replace any bad network cabling as required to fix the trouble.

Cabling requests could be for new servers, Network switches, and SAN connections.

Complete the installation of patches and cutover for all network or SAN hardware refreshes.

Make (plug in) all necessary connections to the hardware. Verify link light indication. If no link light, ensure the cable pathway and then escalate to HSS for further troubleshooting.

Maintain an inventory of all MM, SM, or copper cables as required using the DCtracks inventory tool and local standard inventory levels for each type and length of cable.

The Selected candidate will be responsible for creating the purchase list every quarter to order and replenish the stock.

Maintain the trunk and patch panel distribution capacity in data centers, understanding the purchasing lead time this material has.

Support vendor access and repairs by :

Approving vendor on-site access utilizing AYS - change management system and work rules / policies

Removing and documenting all parts distribution using Swinfo - HRS tracking tool.

Remove all old cables within 10 days of a device decom request. Make any necessary updates to tracks.

Company Description

We provide Management Consulting, Information Technology Consulting, and Sourcing Advisory Services.

Our management consulting services focus on our client's most critical issues and opportunities : strategy, marketing, organization, operations, technology, and mergers & acquisitions, across all industries and geographies.

We bring deep, functional expertise, but are known for our holistic perspective : we capture value across boundaries and between the silos of any organization. We have proven a multiplier effect by optimizing the sum of the parts, not just the individual pieces.

In today's dynamic business environment there is a strong need for the organizations to become globally competitive. Enterprise Resource Planning (ERP) has become an important software tool for managing business applications across various industries. Customized ERP solutions that matches the business will definitely maximize the return on investment ROI of Organization. Implementing right ERP helps companies to manage their data m

Company Description

We provide Management Consulting, Information Technology Consulting, and Sourcing Advisory Services. Our management consulting services focus on our client's most critical issues and opportunities : strategy, marketing, organization, operations, technology, and mergers & acquisitions, across all industries and geographies. We bring deep, functional expertise, but are known for our holistic perspective : we capture value across boundaries and between the silos of any organization. We have proven a multiplier effect by optimizing the sum of the parts, not just the individual pieces. In today's dynamic business environment there is a strong need for the organizations to become globally competitive. Enterprise Resource Planning (ERP) has become an important software tool for managing business applications across various industries. Customized ERP solutions that matches the business will definitely maximize the return on investment ROI of Organization. Implementing right ERP helps companies to manage their data m

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