What are the responsibilities and job description for the Desktop Support Specialist position at eJAmerica?
Job Title: ISM/ IMAC Technician
Very Important Job Application Prerequisites
- :4 to 6 video interview rounds (formal dress code required, no ChatGPT or Google allowed)
- .Video introduction must be uploaded on eJRekruit
- .Overall process takes 4 to 6 weeks
- .Strict background check, including fingerprinting and drug testing (Financial Services industry standard)
.
Job Overvie
w:The ISM/IMAC Technician is the primary contact for End-Client corporate services, including move management and facilities support, and serves as the escalation point for IMAC activities. Responsibilities include inventory management and handling the lifecycle of desktops, laptops, and related equipment—from receiving, configuring, installing, moving, repairing, and decommissioni
ng
Key Responsibiliti
- es:Image/re-image computers, configure IP phones, and mobile devic
- es.On-call rotation for after-hours and weekend suppo
- rt.Install, Move, Add, Change (IMAC) for all end-user IT devices (laptops, desktops, peripheral
- s).Hardware inventory management and order processi
- ng.Monitor ticket queue and resolve requests efficient
- ly.Maintain IT rooms and support hardware decommissioni
- ng.Assist with business moves, relocations, and planni
- ng.Manage escalations and client expectatio
- ns.Setup and install temporary training rooms and event te
- ch.Comms room patching and work-from-home hardware suppo
- rt.Adhere to policies on overtime, expenses, and cost contr
- ol.Meet SLA/OLA targets and ensure timely task completi
- on.Provide excellent customer service and cross-team collaborati
- on.Support continuous service improvements and implement solutio
- ns.Perform troubleshooting, upgrades, and equipment deploymen
- ts.Manage IT assets for new hires and offboardi
- ng.Evaluate user needs and recommend tech solutio
- ns.Install, configure, and troubleshoot desktops, laptops, and periphera
- ls.Work beyond business hours, including weekends, as need
- ed.Image/re-image computers, configure IP phones, and mobile devic
Salary : $42,000 - $48,000
