What are the responsibilities and job description for the Desktop Support Technician position at eJAmerica?
Very Important Job Application Prerequisites:
- 4 to 6 video interview rounds (formal dress code required, no ChatGPT or Google allowed).
- Video introduction must be uploaded on eJRekruit.
- Overall process takes 4 to 6 weeks.
- Strict background check, including fingerprinting and drug testing (Financial Services industry standard).
Overview
:“Incident Technician” is a support role that receives incidents from the global service desk. An Incident Technician primarily troubleshoots and diagnoses hardware , software and applications issues on desktop and mobile devices. All IT Incidents and Service Requests must be recorded and managed in the global ticketing system and executed in compliance
.
Key Responsibilitie
- s:On-call rotation for after-hours and weekend suppor
- t.Install, troubleshoot, repair, and maintain software applications and hardwar
- e.Handle tickets from the helpdesk for in-house, third-party, and market data application
- s.Support operating system drivers, software, and firmwar
- e.Assist users with home connection & remote work setup (Key Responsibilitie
- s:Install, troubleshoot, repair, and maintain software applications and infrastructur
- e.Handle tickets from the helpdesk for in-house, third-party, and market data application
- s.Support operating system drivers, software, and firmwar
- e.Assist users with home connection & remote work setup (End-Client laptop or personal laptop virtual machine
- ).Ensure compliance with End-Client policies & procedure
- s.Maintain support documentatio
- n.Coordinate with local & global support teams across multiple platform
- s.Manage incidents and requests in the ticket-tracking syste
- m.Stay updated on technology and participate in training program
- s.Be responsive across multiple communication platforms (email, Teams, Skype, Symphony, Jive, WhatsApp
- ).laptop or personal laptop virtual machine
- ).Ensure compliance with End-Client policies & procedure
- s.Create and maintain support documentatio
- n.Collaborate with local & global support teams across multiple platform
- s.Manage incidents and requests in the ticket-tracking syste
- m.Proactively report trends, issues, and delays to managemen
- t.On-call rotation for after-hours and weekend suppor
- t.Stay updated on technology and participate in training program
- s.Be responsive across multiple communication platforms (email, Teams, Skype, Symphony, Jive
Salary : $42,000 - $48,000
