Demo

End User Support Specialist

eJAmerica
VT Full Time
POSTED ON 1/24/2025
AVAILABLE BEFORE 4/22/2025

Job Description

Job Description

We are seeking resources for  EUC Hands and Feet Support . Join a culture of continuous learning, where teamwork and collaboration thrive, excellence is celebrated, and diversity is valued and respected.

Required Qualifications :

  • Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty instead of every year of education.
  • Min 2-3 years of experience in  EUC Hands and Feet Support.
  • US citizens and Green Card holders authorized to work in the U.S. are encouraged to apply, we are unable to sponsor at this time.

Required Skill :

EUC H&F Concierge Engineer :

  • 2 years of experience in  EUC H&F Support.  (End User Compute – Deskside Support)
  • Support and troubleshooting of  Windows 10 Operating system, Microsoft O365 applications
  • Good customer handling skills and prior experience in  Concierge (VIP Users)  support
  • Install, troubleshoot, and repair desktop / laptop issues (both hardware / software)
  • Basic  troubleshooting of  Conference devices / Projectors / Meeting room facilitation .
  • SCCM  client end installation & troubleshooting knowledge
  • Basic  knowledge of  Networking and Active Directory
  • Must have the right attitude and customer-centric approach
  • Document all support activity within the  IT Incident and request fulfillment tool  ( Preferred SNOW )
  • 100% onsite - Working from our client office- Burlington VT, US

    Company Description

    We provide Management Consulting, Information Technology Consulting, and Sourcing Advisory Services.

    Our management consulting services focus on our client's most critical issues and opportunities : strategy, marketing, organization, operations, technology, and mergers & acquisitions, across all industries and geographies.

    We bring deep, functional expertise, but are known for our holistic perspective : we capture value across boundaries and between the silos of any organization. We have proven a multiplier effect by optimizing the sum of the parts, not just the individual pieces.

    In today's dynamic business environment there is a strong need for the organizations to become globally competitive. Enterprise Resource Planning (ERP) has become an important software tool for managing business applications across various industries. Customized ERP solutions that matches the business will definitely maximize the return on investment ROI of Organization. Implementing right ERP helps companies to manage their data m

    Company Description

    We provide Management Consulting, Information Technology Consulting, and Sourcing Advisory Services. Our management consulting services focus on our client's most critical issues and opportunities : strategy, marketing, organization, operations, technology, and mergers & acquisitions, across all industries and geographies. We bring deep, functional expertise, but are known for our holistic perspective : we capture value across boundaries and between the silos of any organization. We have proven a multiplier effect by optimizing the sum of the parts, not just the individual pieces. In today's dynamic business environment there is a strong need for the organizations to become globally competitive. Enterprise Resource Planning (ERP) has become an important software tool for managing business applications across various industries. Customized ERP solutions that matches the business will definitely maximize the return on investment ROI of Organization. Implementing right ERP helps companies to manage their data m

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