What are the responsibilities and job description for the End User Support Specialist position at eJAmerica?
Job Details
Job Description
We are seeking resources for EUC Hands and Feet Support. Join a culture of continuous learning, where teamwork and collaboration thrive, excellence is celebrated, and diversity is valued and respected.
Required Qualifications:
Bachelor s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty instead of every year of education.
Min 2-3 years of experience in EUC Hands and Feet Support.
US citizens and Green Card holders authorized to work in the U.S. are encouraged to apply, we are unable to sponsor at this time.
Required Skill:
EUC H&F Concierge Engineer:
2 years of experience in EUC H&F Support. (End User Compute Deskside Support)
Support and troubleshooting of Windows 10 Operating system, Microsoft O365 applications
Good customer handling skills and prior experience in Concierge (VIP Users) support
Install, troubleshoot, and repair desktop/laptop issues (both hardware/software)
Basic troubleshooting of Conference devices/Projectors/Meeting room facilitation.
SCCM client end installation & troubleshooting knowledge
Basic knowledge of Networking and Active Directory
Must have the right attitude and customer-centric approach
Document all support activity within the IT Incident and request fulfillment tool (Preferred SNOW)
100% onsite - Working from our client office- Burlington VT, US
Our management consulting services focus on our client's most critical issues and opportunities: strategy, marketing, organization, operations, technology, and mergers & acquisitions, across all industries and geographies.
We bring deep, functional expertise, but are known for our holistic perspective: we capture value across boundaries and between the silos of any organization. We have proven a multiplier effect by optimizing the sum of the parts, not just the individual pieces.
In today's dynamic business environment there is a strong need for the organizations to become globally competitive. Enterprise Resource Planning (ERP) has become an important software tool for managing business applications across various industries. Customized ERP solutions that matches the business will definitely maximize the return on investment ROI of Organization. Implementing right ERP helps companies to manage their data m
Company Description
