What are the responsibilities and job description for the Information Technology Technician position at eJAmerica?
Key Responsibilities:
- On-call rotation for after-hours and weekend support.
- Install, troubleshoot, repair, and maintain software applications and hardware.
- Handle tickets from the helpdesk for in-house, third-party, and market data applications.
- Support operating system drivers, software, and firmware.
- Assist users with home connection & remote work setup (Key Responsibilities:
- Install, troubleshoot, repair, and maintain software applications and infrastructure.
- Handle tickets from the helpdesk for in-house, third-party, and market data applications.
- Support operating system drivers, software, and firmware.
- Assist users with home connection & remote work setup (End-Client laptop or personal laptop virtual machine).
- Ensure compliance with End-Client policies & procedures.
- Maintain support documentation.
- Coordinate with local & global support teams across multiple platforms.
- Manage incidents and requests in the ticket-tracking system.
- Stay updated on technology and participate in training programs.
- Be responsive across multiple communication platforms (email, Teams, Skype, Symphony, Jive, WhatsApp).
- laptop or personal laptop virtual machine).
- Ensure compliance with End-Client policies & procedures.
- Create and maintain support documentation.
- Collaborate with local & global support teams across multiple platforms.
- Manage incidents and requests in the ticket-tracking system.
- Proactively report trends, issues, and delays to management.
- On-call rotation for after-hours and weekend support.
- Stay updated on technology and participate in training programs.
Address
1585 Broadway, NY 10036
1 New York Plaza, NY 10004
750 Seventh Avenue, NY 10019
1221 Avenue of the Americas, NY 10020
1290 Avenue of the Americas
1633 Broadway, NY 10019
522 Fifth Avenue, NY 10036
2000 Westchester Avenue, NY 10577
