What are the responsibilities and job description for the End user specialist position at eJangar?
We are seeking resources for EUC Hands and Feet Support. Join a culture of continuous learning, where teamwork and collaboration thrive, excellence is celebrated, and diversity is valued and respected. Required Qualifications :
- Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty instead of every year of education.
- Min 2-3 years of experience in EUC Hands and Feet Support.
- US citizens and Green Card holders authorized to work in the U.S. are encouraged to apply, we are unable to sponsor at this time. Required Skill : EUC H&F Concierge Engineer :
- 2 years of experience in EUC H&F Support. (End User Compute – Deskside Support)
- Support and troubleshooting of Windows 10 Operating system, Microsoft O365 applications
- Good customer handling skills and prior experience in Concierge (VIP Users) support
- Install, troubleshoot, and repair desktop / laptop issues (both hardware / software)
- Basic troubleshooting of Conference devices / Projectors / Meeting room facilitation.
- SCCM client end installation & troubleshooting knowledge
- Basic knowledge of Networking and Active Directory
- Must have the right attitude and customer-centric approach
- Document all support activity within the IT Incident and request fulfillment tool (Preferred SNOW)100% onsite - Working from our client office- Burlington VT, US