What are the responsibilities and job description for the Employee Benefits Account Manager Assistant position at EKA Planning Services?
About Us:
At EKA Planning, we specialize in providing innovative employee benefits solutions to organizations of all sizes. We are committed to delivering exceptional customer service and creating tailored benefit packages that align with the needs of both employees and employers. We are looking for an Account Manager to add to add to and support our existing team.
Position Overview:
As an Employee Benefits Account Manager, you will serve as the primary point of contact for clients regarding their employee benefits programs. You will work closely with our clients to design, implement, and manage comprehensive benefits solutions that meet the unique needs of their workforce. This role requires strong communication skills, an in-depth understanding of benefits products, and a passion for providing outstanding service.
Key Responsibilities:
- Develop and maintain strong relationships with clients, ensuring their satisfaction with employee benefits offerings.
- Serve as the main point of contact for day-to-day benefits inquiries and issues.
- Advise clients on the latest trends, regulations, and best practices in employee benefits.
- Prepare materials & presentations open enrollment meetings, employee benefit education sessions, and benefits training for client organizations.
- Work with internal teams and insurance carriers to coordinate benefits enrollment, claims processing, and issue resolution.
- Prepare reports, renewals, and benefit summaries for clients, ensuring timely delivery and accuracy.
Qualifications:
- Bachelor’s degree
- Minimum of 3 years of experience in customer service in an office setting.
- Excellent communication, presentation, and interpersonal skills.
- Ability to manage multiple client accounts and prioritize tasks effectively.
- Strong problem-solving skills and attention to detail.
- Strong in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); experience with benefits management software is a plus..
Why Join Us?
- Competitive salary and benefits package including medical, dental, vision, FSA, Dependent Care & 401K.
- Opportunity for career growth and development.
- Collaborative and supportive work environment.
Hours are Monday-Friday 8:00am-5:00pm. Salary dependent upon experience.
Salary : $50,000 - $65,000