What are the responsibilities and job description for the ServiceNow CSDM SME position at Ekcel Technologies Inc?
Role: ServiceNow - CSDM SME
Job Location: McLean VA or Plano TX.
Client: Hexaware
Required Experience: 18-22 years of experience is required.
Responsibilities
Candidate must lead the design, implementation and management of the CMDB & CSDM using ServiceNow.
Candidate must collaborate with stakeholders, manage, mentor the team, providing guidance and support to ensure successful CSDM implementation.
Candidate must oversee the integration of CSDM with other systems, interfaces, ensuring seamless operation and data consistency.
Candidate must act as the primary point of contact for all CSDM-related inquiries, providing expert advice and solutions to stakeholders.
Candidate must develop, maintain comprehensive documentation for CSDM processes, configurations and interfaces. Essential Skills:
The ideal candidate should have extensive experience in designing and executing the CSDM in a diverse system environment.
Candidate must have experience in defining and designing Service Models as per the CSDM framework, including maturing all domains (Foundation, Build, Design, Manage Technical Services, Sell/Consume).
Candidate must have strong proficiency in ServiceNow, particularly in CSDM, Service and Application Portfolio Management, CMDB.
Candidate must have the ability to design lifecycle and governance processes for established CSDM Classes.
Candidate must have proficiency in managing interfaces and integrations with ServiceNow to ensure seamless operation, data consistency.
Candidate must be skilled in interacting, conducting brainstorming sessions with Business Stakeholders, including Application Owners, Service Owners and IT Operations.
Candidate must have exceptional leadership skills to manage teams, mentor members and guide successful CSDM implementation.
Candidate must have the ability to effectively collaborate with stakeholders and act as the primary point of contact for CSDM-related inquiries.
Candidate must have experience in conducting trainings, awareness sessions on CSDM adoption and related automation use cases.
Candidate must have a proven ability to handle the design, implementation and maintenance of CSDM processes.
Candidate must have excellent organizational skills to oversee CSDM integration and ensure seamless workflows.
Candidate must have the ability to ensure data consistency across integrated systems.
Candidate must have extensive experience in designing, implementing and managing CSDM in diverse system environments.
Candidate must have proven experience in developing and executing CSDM in a large multi-system environment.
Candidate must have excellent leadership and team management skills.
Candidate must have the ability to effectively communicate complex technical concepts to non-technical stakeholders.
Candidate must have experience in managing interfaces and integrations with ServiceNow.
Candidate must have excellent organizational and project management skills. Good to have Skills:
Candidate should have familiarity with ITIL (Information Technology Infrastructure Library) frameworks and best practices.
Candidate should have experience with ServiceNow Discovery and Service Mapping tools.
Candidate should have knowledge of cloud platforms (e.g., AWS, Azure, GCP) and their integration with ServiceNow.
Candidate should have an understanding of data governance and data quality management principles.
Candidate should have exposure to DevOps practices and tools for continuous integration and deployment. Essential Qualification:
Bachelor's degree in Computer Science, Information Technology, or a related field is required. Email: ken@ekcelinc.com
Job Location: McLean VA or Plano TX.
Client: Hexaware
Required Experience: 18-22 years of experience is required.
Responsibilities
Candidate must lead the design, implementation and management of the CMDB & CSDM using ServiceNow.
Candidate must collaborate with stakeholders, manage, mentor the team, providing guidance and support to ensure successful CSDM implementation.
Candidate must oversee the integration of CSDM with other systems, interfaces, ensuring seamless operation and data consistency.
Candidate must act as the primary point of contact for all CSDM-related inquiries, providing expert advice and solutions to stakeholders.
Candidate must develop, maintain comprehensive documentation for CSDM processes, configurations and interfaces. Essential Skills:
The ideal candidate should have extensive experience in designing and executing the CSDM in a diverse system environment.
Candidate must have experience in defining and designing Service Models as per the CSDM framework, including maturing all domains (Foundation, Build, Design, Manage Technical Services, Sell/Consume).
Candidate must have strong proficiency in ServiceNow, particularly in CSDM, Service and Application Portfolio Management, CMDB.
Candidate must have the ability to design lifecycle and governance processes for established CSDM Classes.
Candidate must have proficiency in managing interfaces and integrations with ServiceNow to ensure seamless operation, data consistency.
Candidate must be skilled in interacting, conducting brainstorming sessions with Business Stakeholders, including Application Owners, Service Owners and IT Operations.
Candidate must have exceptional leadership skills to manage teams, mentor members and guide successful CSDM implementation.
Candidate must have the ability to effectively collaborate with stakeholders and act as the primary point of contact for CSDM-related inquiries.
Candidate must have experience in conducting trainings, awareness sessions on CSDM adoption and related automation use cases.
Candidate must have a proven ability to handle the design, implementation and maintenance of CSDM processes.
Candidate must have excellent organizational skills to oversee CSDM integration and ensure seamless workflows.
Candidate must have the ability to ensure data consistency across integrated systems.
Candidate must have extensive experience in designing, implementing and managing CSDM in diverse system environments.
Candidate must have proven experience in developing and executing CSDM in a large multi-system environment.
Candidate must have excellent leadership and team management skills.
Candidate must have the ability to effectively communicate complex technical concepts to non-technical stakeholders.
Candidate must have experience in managing interfaces and integrations with ServiceNow.
Candidate must have excellent organizational and project management skills. Good to have Skills:
Candidate should have familiarity with ITIL (Information Technology Infrastructure Library) frameworks and best practices.
Candidate should have experience with ServiceNow Discovery and Service Mapping tools.
Candidate should have knowledge of cloud platforms (e.g., AWS, Azure, GCP) and their integration with ServiceNow.
Candidate should have an understanding of data governance and data quality management principles.
Candidate should have exposure to DevOps practices and tools for continuous integration and deployment. Essential Qualification:
Bachelor's degree in Computer Science, Information Technology, or a related field is required. Email: ken@ekcelinc.com
