What are the responsibilities and job description for the Nexthink Engineer position at Ekman Associates, Inc.?
Job Details
Location: New York, NY / Onsite 3 days / 2 days remote
Ekman Associates, Inc. is a Southern California based company focused on the following services: Management Consulting, Professional Staffing Solutions, Executive Recruiting and Managed Services.
Summary: We are seeking a highly skilled IT professional to lead the analysis, configuration, monitoring, and automation of the Nexthink platform. In this critical role, the engineer will help define and implement the organization's roadmap of levering device analytics to redefine, automate and modernize the end user computing device lifecycle.
This Engineer will incorporate device analytics into engineering strategies that align with the team's 2025/2026 roadmap: proactive monitoring to identify trends, minimize risks, and proactively address potential challenges, and enabling a targeted PC refresh program based on device health.
This role is based in New York City (3 days/week in office commitment).
Key Skill Set:
- Nexthink Certification
Responsibilities:
- Design, implement, and maintain Nexthink dashboards, investigations, campaigns, and services focused on device performance and user experience.
- Leverage Nexthink's digital experience data to develop a device health scoring system and identify candidates for PC refresh based on performance, age, failure trends, and user sentiment.
- Drive proactive maintenance initiatives (e.g., software updates, storage cleanup, patching) based on predictive analytics.
- Lead the analysis, configuration, and administration of the Nexthink platform.
- Implement automation strategies to streamline operations and proactively address potential issues.
- Work closely with cross-functional teams, including Local IT/Operations, Cyber Security, and software governance.
- Provide technical guidance on best practices for monitoring and improving enterprise-wide digital productivity.
- Translate data insights into actionable recommendations that drive efficiency and innovation.
- Explore new ways to leverage Nexthink for data-driven decision-making and proactive solutions.
- Provide hands-on training and support to operations and engineering staff as required.
- Bachelor's degree in Computer Science (or equivalent), or equivalent experience
- 6 years in desktop / end user systems engineering and administration, preferably in a large enterprise setting (30,000 endpoints).
- Comfortable with IT security and compliance best practices.
- Nexthink Platform Experience - _Proficiency in configuring, monitoring, and automating Nexthink for digital employee experience (DEX) optimization. (Microsoft Analytics, Riverbed Aternity, ControlUp One experience will also be considered)
- Scripting & Automation - Strong experience with Ansible, Bash, NQL, PowerShell, Python, or other automation tools to enhance workflows and system efficiency.
- IT Infrastructure & Endpoint Management - _Deep understanding of system performance monitoring, security compliance, and cloud technologies (Azure, AWS).
- Incident Prevention & Troubleshooting - _Ability to analyze data, identify patterns, and implement preventive solutions to minimize disruptions.
- Network & Security Awareness - Knowledge of enterprise security policies, endpoint protection, and IT compliance standards.
- Extensive familiarity with Intune, Autopilot, SCCM, Jamf, Active Directory, and M365.
- Able to communicate effectively with personnel at all levels and external vendors as necessary.
- Has the interpersonal skills necessary to interact and work productively with the Operations, Infrastructure, Cybersecurity, Application, and Leadership teams.
- Ability to work independently and as part of a team.
- Exceptional technical, analytical, organizational, and research skills
- Detailed oriented and strong communicator.
- Results-oriented, high energy, self-motivated.
