What are the responsibilities and job description for the Program Manager - Vendor Change Management position at Ekman Associates, Inc.?
Job Description
Title : Program manager - Vendor Change Management
Location : Remote / West Coast
Ekman Associates is a management consulting firm that specializes in developing business, digital, and technology strategy, delivering solutions, and addressing human resource demands.
Summary :
Global Operations' focus is on improving the health of our products and helping people understand how to use them through both direct support interactions as well as scalable solutions.
The Vendor Change Management Team within Global Operations is a team whose mission is to enable priorities through effective and customer-focused change management, providing strategic guidance and seamless partnership with stakeholders and vendors. We are looking for a Program Manager who will work with internal and external stakeholders, advising the best strategy for managing supply and demand changes.
Responsibilities :
- Coordinate planning and execution for multiple small to large-scale Vendor Change Management projects in support of our product and operations partners.
- Facilitate discussion and coordination among operational stakeholders across the company to manage all existing resources in the most effective way
- Communicate prioritization and trade-off operational decisions to the broader cross-functional team to drive consensus and ensure that those decisions are properly implemented
- ccountable for project progress, flagging when projects or deadlines are in jeopardy, while maintaining respectful relationships in difficult or stressful situations
- Manage cross-functional operational efforts and advocate for our Vendor Partners, working with engineering, policy, training, and other operational teams to ensure the smooth rollout of changes
- Manage dynamic and growing requirements with limited guidance and prioritize competing needs with sound reasoning and creative solutions
- Focus on continual process improvement by scoping tool improvements, utilizing data analytics to improve key performance metrics, and partnering with cross functional teams to optimize outcomes. Comfort with ambiguity
Qualifications :
Qualified Candidates Only : If you wish to learn more about this opportunity and additional qualifications / responsibilities, please submit your resume. To learn more about Ekman Associates, Inc. please visit our website at www.ekmanassociates.com
