What are the responsibilities and job description for the Senior End User Computing Engineer (Mac) position at Ekman Associates, Inc.?
Job Details
Title: Senior End User Computing Engineer (Mac)
Location: New York, NY / Onsite 3 days / 2 days remote
Ekman Associates, Inc. is a Southern California based company focused on the following services: Management Consulting, Professional Staffing Solutions, Executive Recruiting and Managed Services.
Summary We are seeking a highly skilled Mac Engineer with deep MDM expertise ( Jamf Pro and Microsoft Intune), Apple Business Manager experience, software troubleshooting skills, some development experience, and strong systems administration skills. The ideal candidate will be responsible for designing and implementing Mac lifecycle management, enforcing security policies, and ensuring seamless integration with enterprise tools while optimizing user experience.
This role will address gaps and continually improving engineering services and the delivery of devices, automate away manual processes to increase reliability and reduce operational costs, and track down defects and come up with innovative solutions to improve reliability and availability.
This role is based in New York City (3 days/week in office commitment).
Key Skill Set:
Responsibilities :
Location: New York, NY / Onsite 3 days / 2 days remote
Ekman Associates, Inc. is a Southern California based company focused on the following services: Management Consulting, Professional Staffing Solutions, Executive Recruiting and Managed Services.
Summary We are seeking a highly skilled Mac Engineer with deep MDM expertise ( Jamf Pro and Microsoft Intune), Apple Business Manager experience, software troubleshooting skills, some development experience, and strong systems administration skills. The ideal candidate will be responsible for designing and implementing Mac lifecycle management, enforcing security policies, and ensuring seamless integration with enterprise tools while optimizing user experience.
This role will address gaps and continually improving engineering services and the delivery of devices, automate away manual processes to increase reliability and reduce operational costs, and track down defects and come up with innovative solutions to improve reliability and availability.
This role is based in New York City (3 days/week in office commitment).
Key Skill Set:
- Qualified candidates must meet minimum certification requirements and have attained either of these certificates: Minimum: Jamf 200 / Preferred: Jamf 300.
- Hands-on experience configuring and managing Microsoft Intune for macOS.
- Experience with identity and access management systems (Active Directory, Entra AD, PingFederate, etc.).
- Familiarity with CIS benchmarks and compliance frameworks like ISO, SOC2, or SOX.
- Experience with endpoint detection & response (EDR) tools such as CrowdStrike.
- Knowledge of networking fundamentals including TCP/IP, DNS, firewalls, and routing protocols.
Responsibilities :
- Architect, deploy, and manage macOS device management solutions using Jamf Pro and Microsoft Intune.
- Own the lifecycle management of macOS devices including provisioning, configuration, patching, and decommissioning.
- Develop and maintain automation scripts and policies to streamline device onboarding, updates, and compliance enforcement.
- Partner with security and compliance teams to enforce security baselines and implement best practices for endpoint protection.
- Lead troubleshooting efforts related to macOS hardware, software, and integration with enterprise tools.
- Provide mentorship and technical guidance to junior engineers and IT support teams.
- Monitor system performance, create documentation, and generate reports on compliance and inventory.
- Stay current with macOS updates, Apple enterprise technologies, and endpoint management trends.
- Assist with architecture design, implementation, and documenting processes & procedures required for projects and services related to macOS device management solutions.
- Implement new systems, upgrades, and modifications (including planning, testing, coordinating, and scheduling).
- Monitor the production environment and ensure speedy resolution of issues, taking ownership of problem management activities.
- Provide Tier 3 escalation support for escalated Mac-related incidents and troubleshooting.
- Address gaps and continually improve engineering services and delivery of devices.
- Ensure support documentation is produced, maintained and improved.
- Automate manual processes to increase reliability and reduce operational costs.
- Package, deploy, and manage software and updates.
- Interface, collaborate, and coordinate efforts with vendors and other departments in the company inclusive of InfoSec and IT Operations.
- Participate in audits and compliance activities by providing documentation and reports as needed.
- Keep up to date with the latest macOS features, MDM capabilities, and enterprise endpoint management best practices.
- 5 years of experience in macOS end user computer engineering and administration in a large-scale enterprise environment (10K users).
- Expert-level experience with Jamf Pro (Policies, Smart Groups, Configuration Profiles, Scripts).
- Qualified candidates must meet minimum certification requirements and have attained either of these certificates: Minimum: Jamf 200 / Preferred: Jamf 300.
- Hands-on experience configuring and managing Microsoft Intune for macOS.
- Experience with identity and access management systems (Active Directory, Entra AD, PingFederate, etc.).
- Familiarity with CIS benchmarks and compliance frameworks like ISO, SOC2, or SOX.
- Experience with endpoint detection & response (EDR) tools such as CrowdStrike.
- Knowledge of networking fundamentals including TCP/IP, DNS, firewalls, and routing protocols.
- Qualified candidates must have experience with Apple Business Manager (ABM) and Automated Device Enrollment (ADE).
- In-depth knowledge of macOS, iOS, and tvOS and should also be comfortable using the latest MDM practices, Zero Touch Deployment methods, automation practices and procedures, data integrity, and analytical reporting experience.
- Proficient in scripting languages such as Bash, Python, AppleScript, Perl or zsh for automation and custom workflows.
- Strong knowledge of macOS internals, security frameworks, and MDM protocols.
- Strong business acuity, including understanding and practical application of relevant market/industry trends.
- Excellent troubleshooting, documentation, and written/verbal communication skills.
- Ability to thrive in an ambiguous and fast-paced environment and to manage multiple simultaneous projects requiring strong communication, organization, time management, and problem-solving skills.
- Detailed oriented and strong communicator.
- Results-oriented, high energy, self-motivated.
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