Technical Program Manager

Title: Technical Program Manager
Location: Onsite at Burlingame or Seattle

Ekman Associates, Inc. is a Southern California based company focused on the following services: Management Consulting, Professional Staffing Solutions, Executive Recruiting and Managed Services.

Summary: The main function of a Technical Program Manager is to provide successful definition, implementation and delivery of complex programs that require cross-functional collaboration and interdependencies across a group of projects and/or related activities.

Key Experience:

• Global Channel experience
• Product / Retail expertise
• EL (Essilor Luxottica)

Responsibilities:

• Maintain deliverables and project tracker to ensure all updates execute on time.
• Partner within the Global Channel Experiences team to assist with key deliverables that can be executed locally.
• Create demo best practices training and documentation for developers/partners.
• Develop and maintain scalable retail technology solutions such as content and device management systems.
• Collaborate closely with Analytics teams to define KPIs, set program guidelines, develop/select the right analytics tool, review demo/display engagement metrics and build upon the data to improve the customer experiences.
• Partner closely with the Field sales team to understand potential issues and build tech solutions that are field friendly and support fixture tech maintenance by building troubleshooting documents.
• Partner with regional marketing to ensure demos meet the requirements and specifications of different retailers.
• Build and track program budgets, develop RFI/RFQ documents to support with technology vendor selection, build supplier SOWs and serve as primary POC for technical vendors.
• Manage day-to-day relationships with retail technical support partners and scale the relationships accordingly.
• Act as liaison between global fixture vendor partners, graphic companies, channel marketing managers, creative and marketing on any assets related issues that come up through the program.
• Work with Global Merchandising Leads to identify areas to value engineer and negotiate with vendors on deliverables such as fixture costs or kitting & shipping costs.
• Responsible for generating and tracking PO's and invoices so the budgets are tracking accurately and in within finance systems.
• Organize both internal and vendor partner conference calls weekly to track and update progress ensuring all deadline dates are on track.

Qualifications:

• Bachelor's Degree in Engineering fields such as Computer Science or related.
• 7 years of experience in technical project/product management, or equivalent.
• Excellent understanding of Hardware and Software development processes.
• Experience with bug and project tracking tools such as JIRA, Asana.
  Have strong experience working with AU Consumer Electronics retail partners.
• Understand how to create and maintain project trackers across multiple programs and stakeholders.
• Possess as a minimum an understanding of fixtures & retail environment as a whole.
• Excellent communicator, superb verbal and written communication.
• Extremely high level of accuracy and attention to detail, able to detect inconsistencies and errors.
• Experience forecasting and managing multiple project budgets.
• Highly effective at managing conflict.
• Master collaborator who can resolve issues between stakeholders swiftly to maintain a positive team spirit.
• Strong interpersonal skills, approachable and flexible.
• Experience with navigating various organizational environments where culture and structure varies.

Qualified Candidates Only : If you wish to learn more about this opportunity and additional qualifications/responsibilities, please submit your resume. To learn more about Ekman Associates, Inc. please visit our website at www.ekmanassociates.com .