What are the responsibilities and job description for the AWS Engineer - Integration position at Ekman Associates?
Job Description
Title : Coordinator - IT Support Platforms
Location : Remote
Ekman Associates is a management consulting firm that specializes in developing business, digital, and technology strategy, delivering solutions, and addressing human resource demands.
Summary :
Within that team, the Platform Coordinator will be responsible for supporting key operations and initiatives to improve customer experience for two of these tools :
Amazon Connect (Contact Center)
BeyondTrust Remote Support (Remote Access)
Key Skills :
Amazon Connect
Responsibilities :
Responsibilities will include fulfilling requests, troubleshooting issues, performing maintenance, testing new features, and serving as a backup owner for the full portfolio of support tools used by Workplace Operations.
In addition to routine operations for these tools, this position will support several new and on-going initiatives, including : Configuring and managing user administration for two new support tools. integrating APIs with AWS services for the new tools, migrating to a new cloud Identity Provider and redesigning call flows and cleaning up queues to improve the unified customer experience.
Qualifications :
B.S. / B.A. degree in relevant field or equivalent work experience
Strong communication skills and the ability to work with people of varying technical proficiency
Expertise with AWS, Amazon Connect, or similar tools
Experience with Amazon Connect or similar cloud contact center solutions.
Familiarity with cloud computing environments and a strong understanding of tools and interoperability within Amazon Web Services.
Excellent communication skills, with the ability to work effectively with individuals of varying technical proficiency.
A proactive mindset, with a passion for innovation, process improvement, and enhancing customer experiences.
Knowledge of data governance and best practices in data management and cloud security.
Experience working with technical platforms in an IT Service Desk environment.
Familiarity with BeyondTrust Remote Support or similar remote desktop tools.
Experience with ServiceNow as an IT service management platform.
Interest in creating internal and customer-facing documentation and user guides.
Qualified Candidates Only : If you wish to learn more about this opportunity and additional qualifications / responsibilities, please submit your resume. To learn more about Ekman Associates, Inc. please visit our website at www.ekmanassociates.com .
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