Part Time HR Generalist 2

Job Description

20 hours work week

HM Preferences

Top 3 Skill Sets Customer Service

Contact Center

Learning Agility

Education Requirement: Preferred but not required

Years of experience 2 to 4

Hybrid- In Office M-F 4pm to 8pm. WFH Friday 4pm to 8pm

Job Title: HR Generalist 2

Contract: 6-month duration

Work Location: Plano, TX

Position Summary

Our Shared Service Center is the first point of contact for HR related workplace information to the North America employee population. Under direct supervision, you will be responsible for administrative support to HR Centers of Excellence (COEs) and provide guidance to employees regarding HR policies and programs through incoming calls and service tickets. You will maintain and update employee information in our HCM, ensure updated process documentation to be stored on our HR Portal, and complete tasks within Service Level Agreement (SLA) standards.

Common Essentials/Duties And Responsibilities

• Acts as a first point of contact for employees, line managers and HR management to address inquiries/issues across HR programs, policies and systems (including benefits, employee relations, staffing, and compensation)
• Provides general HR administrative support to HR Centers of Excellence and business partners
• Manages and updates HR information of employees within HCM
• Assist with monthly, quarterly and annual reporting as necessary including various HR metrics
• Assist with queries and projects related to the HCM and HR Portal
• Documents all inquiries (phone calls/emails/requests) and escalates complex cases to appropriate SME groups
• Meets defined SLA metrics for providing accurate, consistent and timely responses to HR process, policy and systems inquiries
• Assists in the continuous development and improvement of HR information and processes
• Supports ad hoc projects and activities related to HR department
  
  

Background/Experience

• 2-4 years of prior experience including HR administration, payroll and business support
• Knowledge of government regulations, professional best practices, and industry trends as they apply to all HR related functions and responsibilities preferred
• Intermediate computer skills with Microsoft business applications software (particularly MS Excel),
• Business process/data processing experience within ERP HCMs, Workday preferred
• Strong oral and written communication skills with an ability to interact with all levels of employees
• Excellent customer service skills, including timeliness of resolution and excellent follow-up skills.
• Must exercise considerable tact and courtesy in dealing with employees and managers on a daily basis.
• Ability to prioritize, handle multiple priorities and maintain the highest level of confidentiality
• Strong organizational skills and the ability to work in a fast paced environment
• Good interpersonal, problem-solving and teamwork skills
• Bachelors degree preferred
• Ability to multi-task and make independent decisions within established guidelines relating to the performance of day-to-day duties and
  
  

Beeline Summary

The main function of a human resources generalist is perform the administrative functions, such as employee benefits, recruiting and interviewing, along with strategic planning and policy management. A typical human resources generalist is responsible for enhancing company productivity, increasing performance and improving business results.

Job Responsibilities

Serve as a link between management and employees by handling questions, interpreting, and administering contracts and helping resolve work-related problems.

Advise managers on organizational policy matters such as equal employment opportunity and sexual harassment.

Plan and conduct new hire orientation.

Support HR manager with gathering necessary documents and paperwork for refereeing disputes and administering disciplinary procedures.

Skills

Verbal and written communication skills, attention to detail, customer service and interpersonal skills.

Ability to work independently and manage ones time.

Knowledge of legal policies and procedures related to hiring practices (i.e., equal employment opportunity and affirmative action).

Knowledge of benefit and pay-scale systems.

Previous experience with computer applications, such as Microsoft Word and Excel.

Education/Experience

Bachelor's degree in relevant field or equivalent experience required.