What are the responsibilities and job description for the Reverse Logistics Coordinator position at ektello?
Job Description
Reverse Logistics Coordinator
Reverse Logistics Coordinator
- W2 Contract**Hazelton, PA**ONSITE**
- SAP
- Advanced Excel
- Warehouse experience
- Provide Reverse Logistics Support and ensure timely execution of product returns managed by our client’s Third Party Service Provider.
- Oversee the end-to-end returns process, from customer request through inventory disposition.
- Work closely with Third Party Service Provider, Warehouse Operations, Logistics, Transportation, Finance, and Supply Chain teams
- Responsible for return authorization management and transactional processing of return shipments from customers to warehouse including carrier engagement, reconciliation of claims, resolution of invoice discrepancies, correction of inventory variance, and timely product disposition.
- This position will perform additional logistics duties as assigned.
- Bachelor’s degree required with minimum 4 to 5 years’ experience OR 8 years of experience
- Advanced Excel required; V-lookups, Pivot Tables, Macros, etc.
- SAP experience required
- Understands the order life cycle as it relates to Warehouse, Logistics, & Supply Chain operations.
- Experienced with warehouse operations, inventory management, and carrier engagement.
- Demonstrated ability to analyze information, identify and recommend appropriate course of action.
- Apply problem-solving skills to address issues & work through others for sustainable resolution.
- Experience with materials management, master scheduling, or production planning helpful.
- Order management and customer service experience helpful.
- Able to read, prepare, interpret, and understand logistics documentation to ensure accuracy and determine actions for customer returns processing and timely resolution.
- Works on problems of routine scope requiring data analysis and reporting from system and non-system sources.
- Exercises judgment within defined practices and policies in selection of methods and techniques to determine solutions and drive actions or countermeasures.
- Possesses general knowledge of logistics operations related to order management, logistics operations, and inventory controls.
- Able to identify issues within the delivery cycle and make recommendations for resolution to authorize standard returns and determination of claims.
- Excellent communication skills are critical when speaking with internal/external customers.
- May be required to work weekends or remotely based on business requirements.
