Reverse Logistics – Returns Management

Reverse Logistics – Returns Management

**W2 contract, min 12 months** ONSITE out of Ridgefield Park, NJ** Target $30-35/hr

The Return Risk Specialist is responsible for supporting the daily operations for Care Return Risk Operations. This role involves support managing Refurbish Centers and 3PL vendors. Monitor and track all Return Authorization (RA) from creation until posting of goods. Ensure all inventory movements at the warehouses are processed correctly and timely. Support and improve the Care Exchange White Glove experience for customers by partnering with Call Center and 3PLs.

Role & Responsibilities

• Monitor/Tracking of all Technical Return Authorization (RA)

• Daily review and submission of approved of B-Good scrap

• Manage daily inventory movement across Refurbish Centers

• Monitor 3PL Exchange and Return White Glove Performance

• Monitor SLA/KPI with RBs and 3PLs

• Address all inventory and RA discrepancies

• Manage and Process Claims against 3PL and Vendors

• Work with Call Center on addressing customer escalations related to 3PL issues

• Recommend improvements by reviewing vendors performance

Top 3 Skills Needed:

• Returns Management/Reverse Logistics

• Critical Thinking

• Analytical Skills

Minimum Qualifications

• BS/ BA degree preferred or equivalent experience

• At least 3 years of work experience in Returns Management or Reverse Logistics

• Experience with SAP preferred.

• Proficient in Microsoft Word, Outlook Email and Excel.

• Proficiency in CSV file creation and requirements.

• Being familiar with the sales or service operation of electronic goods.

• Experience with claims and shipment tracking websites.

• Good analytical, interpersonal, communication and time management skills with the ability to work in a team environment.

• Strong interpersonal skills and extremely resourceful.