Overnight Shelter Coordinator

Job Title: Overnight Shelter Coordinator

Department: Atascadero Overnight Team

Supervisor: Shelter Manager

FLSA Status: Non-Exempt

Hours: Full-Time (Sunday-Tuesday, 12:30am-9:00am & Wednesday – Thursday, 4:00pm – 12:30am)

Rate: $19.00-$20.00/hour

Date: March 2025

Job Overview

Are you passionate about making a real difference in people’s lives? Join our team at the ECHO Atascadero shelter, where every day brings new opportunities to create positive change! Reporting to the Shelter Manager, the Overnight Shelter Coordinator, will provide nightly oversight of the Atascadero and Paso Robles Homeless Services Centers by the El Camino Homeless Organization. We are looking for a person who has a can-do attitude, is passionate about engaging individuals experiencing homelessness and/or has experience with this population. The Overnight Shelter Coordinator will oversee the overnight activities of the facility and meet the needs of the ECHO clients staying there. The position also entails completing overnight tasks such as laundry, cleaning the facility and office areas, and maintenance to keep the facility running smoothly.

In addition to the shelter coordinator duties, the Overnight Shelter Coordinator will be the primary person making decisions in emergency situations and answering other overnight volunteers’ questions. If you’re ready to work with purpose and drive meaningful outcomes, we invite you to be a part of our mission to transform lives and build a stronger community!

Essential Duties & Responsibilities

1. Oversees activities and general operation at the shelter site during overnight hours.

2. Assist Chaperone Volunteers with questions and support throughout the night.

3. Thoroughly notes activities throughout the night.

4. Checks in with previous shift staff and Volunteers about what occurred during their shift.

5. Evaluates the condition of the shelter premises nightly upon arrival for maintenance, upkeep or cleanliness. Will report the conditions of the shelter to the Shelter Manager.

6. Responds to the clients’ needs and assists them as needed.

7. Work with Shelter Management to ensure that overnight tasks are completed and shelter chores are being completed by the clients.

8. Assist clients with general requests and needs.

9. Completes rounds of the entire shelter areas should be completed approximately every 30 minutes throughout the shift.

10. Assist with the oversight and operations of the nightly dinner program. Welcome, train, and assist volunteers as needed.

11. Ensure the safety of all volunteers, clients, and staff during the dinner program and nightly operations.

12. Assists with shelter cleanliness by helping with the following duties, but not limited to: clean client rooms after a move out, shelter laundry, empty trash cans, break down boxes, clean the kitchen, bathrooms, and upstairs admin areas.

13. Use de-escalation skills & trauma informed care approach when client issues arise.

14. Attend trainings, weekly staff meetings, and Overnight Coordinator meetings.

15. Ensures the safety of the clients, volunteers, and shelter.

16. Assist with coverage at the Paso Robles shelter, as needed.

17. Make final decisions on client issues, operations, and emergencies during the shifts.

18. Report any issues during the shift to the Shelter Manager via email by the end of the shift.

19. The Coordinator will contact the on-call management immediately for any situations included on the provided emergency list.

20. Other duties as assigned by the supervisor.

Knowledge, Skills, Talents, & Abilities

• Decision making; able to make decisions while on call and handle situations appropriately.

• Calm demeanor; able to work under pressure; able to respond to a crisis situation, health or safety issue and take appropriate and immediate action.

• Excellent oral communication skills and the ability to interact with all departments/levels of the organization and outside third parties in a highly professional manner.

• Ability to work with diverse populations including those facing challenges in the areas of mental health, domestic violence, child welfare services and aging.

• Excellent time-management and organizational skills with the ability to work independently and take initiative.

• Able to maintain a high-level privacy and confidentiality of employees’, guests’ and clients’ information.

• Knowledge of universal precautions and what constitutes a medical or situational emergency.

• Understanding of mandated reporting laws.

• Must be professional, flexible, friendly, and work as a team player.

• Assume ownership for accomplishing assignments, requests and tasks.

• Intermediate knowledge of Office Suite, including WORD, EXCEL, and PowerPoint.

ECHO’s Cultural Norms

· Greet all people with a smile and kindness.

· Listen without judgement and consider matters from another's perspective.

· Give everyone the chance to change and grow

· Treat one another with dignity and respect

· Be open to provide or receive feedback.

· Resolve conflict in a timely and constructive way

· Willingness to be adaptable

Education and/or Experience

• High School Diploma/GED or equivalent experience.

• 1 years’ experience working for a non-profit or equivalent experience.

ECHO’s Benefits Package

• Health Insurance
• Vision & Dental Insurance
• 403b Retirement Savings Plan with up to a 3% annual salary match for eligible employees
• 12 paid holidays per year
• 80 hours per year of vacation - accrual rate increases steadily with additional years of service
• 56 hours of paid sick time per year
• 3 Wellness Holidays per summer
• Family friendly work environment

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is usually sedentary, and frequently required to use hands to finger, handle, or feel and talk or hear. The employee is regularly required to stand; walk; reach with hands. The employee must occasionally lift and /or move up to 10 pounds and sometimes lift and/or move up to 40 pounds.

Work Environment

Variable work environment; work is conducted both indoors and outdoors with varying environmental conditions; doors to indoor facilities often kept open, so warm clothing is required when working at night. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Noise level varies from quiet office environment to very noisy shelter and dining hall. Variable work environment; work is conducted mostly indoors.

ECHO is an equal opportunity employer and does not unlawfully discriminate on the basis of race, creed, national origin, disability, sex, gender identity, marital status, age, or any other protected status covered by federal or state law.

**No phone calls please**

Job Type: Full-time

Pay: $19.00 - $20.00 per hour

Benefits:

• 401(k)
• 403(b)
• 403(b) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

Salary : $19 - $20