What are the responsibilities and job description for the RETAIL SPECIALIST - MOVEMENT PLANO position at El Cap / Planet Granite / Earth Treks / Movement?
JOB SUMMARY
The Retail Specialist role manages the operations and oversight of the gear shop in each gym. Responsibilities include verifying shipments, reporting discrepancies, restocking RGP, maintaining accurate inventory, and facilitating bi-annual full inventory counts. The Retail Specialist maintains a clean and organized shop, replenishes products, manages signage, and provides exceptional customer service, including shoe and harness fittings. Additionally, this role involves training front desk staff, managing special orders, product returns, participating in monthly regional retail specialist calls, and communicating retail initiatives such as sales, demos, pro-deals, new products, and trainings to gym staff.
JOB RESPONSIBILITIES
- o Manage receiving in-gym shipments for Retail, Gym Operations,& Business Operations
- o Verify shipment contents & packing lists
- Report shipment discrepancies
- Restock RGP with accurate inventory once shipment arrives
- Manage digital and physical packing lists
- Inventory management and accuracy
- Conduct spot counts quarterly
- Monitor & update negative inventory weekly
- Facilitate bi-annual inventory full counts
- Visual merchandising
- Maintain a clean, shoppable, and organized shop & backstock room
- Replenish product from backstock frequently
- Manage product and pricing signage
- Customer Service Standards
- Greet customers in gear shop
- Provide shoe and harness fitting services to customers
- Communicate and train front desk staff on shop expectations, receiving, and customer service standards
- Manage Special Orders
- Manage processes for returned products, product warranties and RTV
- Participate in monthly regional retail specialist calls and provide feedback to the retail team on current business performance and opportunities.
- Communicate retail initiatives to gym staff, including sales, demos, pro-deals, new products, trainings, and other ad-hoc requests.
- Order and communicate with local vendors for gym-specific offerings within shop
- select gyms
JOB REQUIREMENTS
ADDITIONAL INFORMATION
Salary : $15
