Family Source Center (FSC)

Job Description

Department: Family Source Center (FSC) Location: Panorama City Area
Job Title: FSC Intake Specialist Reports to: FSC Program Manager
Exempt/Non‐Exempt: Non‐Exempt Revision Date: 2/2025
Position Type: Full‐Time (40 hrs./week) JD Approved by: Lizz Diaz
Pay Range $22 ‐ $23 Apply at: carina.c@ecda.org
Job Description

Position Summary

The FSC Intake Specialist reports to the FSC Program Manager and is responsible for screening, assessing for eligibility,
clerical/administrative support, referring clients to appropriate resource(s) within the FSC Program, Agency, or Community
to meet their needs. The main task of the Intake Specialist is to enroll clients for services by scheduling the initial intake
with designated staff and processing the initial and ongoing paperwork to qualify for services. The Intake Specialist follows
up with intake requests and items, oversees ongoing agency paperwork/intake forms, maintains contact with program
staff, outside entities/providers, designated resources such as educators, other city, or county entities. As part of the
Panorama City Family Source Center, the end goal is to ensure that efficient and sound screening and evaluation measures
are conducted and completed with consumers and inputted into the specified tracking and record keeping system(s). The
position will engage individuals and families to uncover their unique challenges and needs as well as their strengths and
resources to enable the client to thrive. This position requires in person work attendance daily. Other duties include
fieldwork, phone and reception coverage and other duties as assigned.

Role and Responsibilities

 Screen, evaluate, check eligibility, acquire signatures and pertinent information to enroll youth and families in the
FSC Program.

 Assist with universal and intensive intakes.
 Responsible for Pre‐Intake & Intake process of clients and forms.
 Connects families to appropriate FSC staff.
 Provides referral services and emergency support services (food, shelter, transportation, etc.) as needed.
 Develops genuine professional relationships with consumers in program.
 Monitor or program capacity to ensure that services are provided in a timely manner.
 Assist Administrative Assistant with coverage as needed.
 Assist supervisor and other management staff with tasks as needed.
 Ability to assess crisis issues, consult with supervisor and team, and refer as needed.
 Participate as part of a multi‐disciplinary team to assist with delivery of comprehensive services to clients.
 Assist with Child Watch and food bank duties.
 Participate in community outreach events during work week, on evenings and/or weekends as needed.
 Responsible for working with program and agency staff and departments on projects and clerical tasks.
 Responsible for communicating with direct supervisor and other staff as necessary to address intake and program

related issues.
 Maintains regular communication with key stakeholders and other resources and entities.
 Completes required documentation, screenings, evaluations, reports, referrals and data entry with accuracy and

attention to detail onto specified Agency and FSC record keeping/data systems by required deadlines.
 Adheres to agency and programmatic deadlines.
 Leads or facilitates meetings, activities or group meetings as directed.
 Participates in FSC team meetings, events, staff meetings, collaborative partner or community meetings and other

meetings as requested.
 Assist with special projects as needed.

Job Description

Qualifications and Education Requirements

 Bachelor’s degree from an accredited college or university preferred.
 A minimum of two years’ experience providing clerical and/or eligibility support to vulnerable populations

preferred.
 Ability to work with people from diverse ethnic groups and various socioeconomic levels.
 Bilingual (English/Spanish) with excellent oral and written communication skills.
 Must have great organizational skills, be detail oriented and a self‐starter with the ability to multitask.
 The ideal candidate should be personable and have experience working with vulnerable populations in the social

services field and have familiarity in the mental health field.
 Candidate needs to be motivated and able to communicate effectively, and efficiently, both verbally and in written

format.
 Strong computer literacy including Microsoft Word, Excel, Access, Adobe PDF, Outlook, Google Drive, Internet, and

other standard equipment.
 Must clear HIPAA certification, Department of Justice, and TB clearance.
 Occasional weekend and evening hours will be necessary.
 Must have a reliable vehicle/access to transportation, valid California driver’s license, and be responsible for all

liability on vehicle.
 Required to work “In‐Person” and in dedicated or assigned site(s), and in the community on weekdays and some

nights and weekends.
 Phone and reception coverage/support.
 Other duties as assigned.

Preferred Skills
Comment
Candidates must be able to work effectively with their team and Manager, demonstrate adaptability, and can accomplish program goals
and objectives. Candidates should demonstrate empathy, courtesy, interest, and a willingness to adhere to safety rules, as well as
computer, email, Internet, and dress code policies. Must have valid California driver’s license and use of personal vehicle that has liability
car insurance. Candidates will receive their required BBS supervisory ratio for client services provided.

The benefits of joining the ECDA team include health insurance, vision, dental, long‐term disability, AD&D, life insurance, vacation, sick
leave, paid holidays, jury duty, bereavement, and 401K matching.

All employees must demonstrate an understanding, patient, and receptive attitude toward individuals of varied age groups, behaviors,
and varied disabilities. Employees must have the ability to maintain composure under stressful conditions. Staff must be able and willing
to work with clients who have special needs and/or aggressive behaviors (i.e., biting, kicking, hitting, emotional outburst, etc.). Staff must
have behavior management strategies and techniques relating to clients experiencing behavioral difficulties, positive behavioral
interventions and applied behavioral analysis.

El Centro de Amistad provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to
race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, El Centro de Amistad
complies with applicable state and local laws governing nondiscrimination in employment at every company location. This policy applies
to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves
of absence, compensation, and training.