What are the responsibilities and job description for the Front Desk Receptionist position at El Coronado Resort?
2023 Job Position
El Coronado Resort is a beach front full-service Seasonal Condominium Hotel located in the Wildwood Crest. The property includes 123 units, interior hallways and stairwells, and three elevators.
The Front Desk Agent is responsible for welcoming guests, checking guests in/out and making guests feel comfortable in their environment.
Essential Functions
- Greets and welcomes guests.
- Assigns rooms and keys.
- Answer the phone in a pleasant manner.
- Makes reservations.
- Collects and distributes messages for guests.
- Prepares bills and collects payment for visits.
- Coordinates with various departments to ensure rooms are ready for check-in.
- Answers inquiries regarding hotel area and services.
- Provide suggestions of places to visit, eat and shop.
- Maintains hotel records.
- All guests must be treated in a manner to ensure their complete satisfaction. Always strive to exceed guests’ expectations.
- Performs other duties as directed.
Competencies
- Communication Proficiency.
- Guest Focus.
- Stress Management/Composure.
- Thoroughness
Work Environment
This position operates in a hotel setting. This role routinely uses standard office equipment such as computers, phones and photocopiers.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping and crouching. The position may require lifting of products weighing up to 50 pounds.
Position Type/Expected Hours of Work
This is a full-time position. This role requires forty, plus hours to include, nights weekends and holidays.
Travel
No travel is expected for this position.
Required Education and Experience
- High school diploma or equivalent required.
- One-year prior hotel experience.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Night shift
- On call
- Weekend availability
Supplemental pay types:
- Bonus pay
Application Question(s):
- What year did you graduate high School?
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: One location
Salary : $15 - $18