What are the responsibilities and job description for the Front Desk Supervisor-in-Training position at El Coronado Resort?
Front Desk Clerk (Growth Opportunity to Supervisor)
Location: Wildwood Crest, NJ
Job Type: Seasonal with Potential for Year-Round Employment
We are seeking a Front Desk Clerk who is not only skilled in customer service and administration but also proficient in social media management. The ideal candidate will have experience using Microsoft Excel and Word, handling reservations, and engaging with guests. This role offers the potential for growth into a supervisory position should the opportunity arise.
Key Responsibilities:
- Greet guests with professionalism and warmth, ensuring a smooth check-in and check-out process.
- Handle reservations, cancellations, and inquiries via phone, email, and in person.
- Manage guest accounts, process payments, and resolve billing issues.
- Oversee social media updates, including posting promotions, engaging with followers, and responding to guest reviews.
- Use Microsoft Excel and Word to maintain reports, track reservations, and assist with administrative duties.
- Collaborate with other departments to ensure guest satisfaction and operational efficiency.
- Support the current Front Desk Supervisor and be open to training for a future leadership role if the position becomes available.
Qualifications:
- Proficiency in Microsoft Excel and Word is required.
- Experience with social media management (Facebook, Instagram, etc.) is required.
- Strong communication and problem-solving skills.
- Ability to multitask in a fast-paced environment.
- Previous front desk, hospitality, or customer service experience preferred.
- Willingness to learn and take on supervisory responsibilities in the future.
Job Perks:
- Competitive pay based on experience.
- Potential for year-round employment based on performance and business needs.
- Opportunity for career advancement into a supervisory role.
If you are looking for a position with growth potential, enjoy interacting with guests, and have strong administrative and social media skills, we encourage you to apply!
Job Type: Full-time
Pay: $30,000.00 - $44,000.00 per year
Schedule:
- 8 hour shift
- Evening shift
- Weekends as needed
Ability to Commute:
- Wildwood, NJ 08260 (Required)
Ability to Relocate:
- Wildwood, NJ 08260: Relocate before starting work (Required)
Work Location: In person
Salary : $30,000 - $44,000