What are the responsibilities and job description for the Customer Care Associate - Kendall Showroom position at El Dorado Furniture Corp.?
REQUIRED - As part of the application process, watch the following video link before applying: Customer Care Associate
About Us
El Dorado Furniture was established in South Florida in 1967, El Dorado Furniture has grown to become the largest Hispanic-owned furniture retail enterprise in the United States. With services offered all over the world, the family owned company is ranked among the top 50 furniture retailers in the country. There are currently 14 El Dorado Furniture Showrooms and 3 outlet centers in Florida.
Essential Responsibilities
Our Customer Care Associates offer a personalized service in a timely and efficient manner from the initial onset of the customer issue to the solution while having full ownership of the situation.
- Welcome customers with a warm and friendly smile
- Treat customers courteously and professionally
- Work together with other departments to find a solution for the customer
- Provide the necessary support to the Sales Associates and Store Leaders in relation to solutions to customer issues
- Accept/Process customer’s payments
- Cover reception area
- Travel to different showrooms may be required
Qualifications
- Customer Service Oriented
- Quick learner
- Positive attitude and highly energetic
- Good listener – Excellent phone etiquette
- Available to work flexible shifts, including weeknights, weekends and holidays
- Ability to communicate in English and Spanish
- Able to identify and anticipate customer’s needs
Education and/or Experience
- High School graduate
- Some College preferred
- Computer Skills (Excel, Word and Microsoft Office) is a must
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Office Environment.
EQUAL OPPORTUNITY EMPLOYER
El Dorado Furniture is an equal opportunity employer and does not discriminate on the basis of an applicant’s or employee’s race, color, religion, national origin, sex, age, disability, veteran or marital status, genetic information, citizenship, sexual orientation, or any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. DFWP. No questions on this Application are intended to secure information to be used for impermissible purposes. El Dorado Furniture is committed to complying with the Americans With Disabilities Act, as amended, and to providing reasonable accommodations to enable qualified applicants with disabilities to have equal opportunity to apply for job openings. Any applicant requiring assistance with our online application process or who needs to be accommodated due to a disability should contact Human Resources for assistance or request assistance from the location where you are applying. You may contact our Human Resources Recruiter at the following phone number 305-624-9700; dial “O” for the operator.
EOE/DFWP
