What are the responsibilities and job description for the Operations Leader - Airport Showroom position at El Dorado Furniture Corp.?
El Dorado Furniture was established in South Florida in 1967, El Dorado Furniture has grown to become the largest Hispanic-owned furniture retail enterprise in the United States. With services offered all over the world, the family owned company is ranked among the top 50 furniture retailers in the country. There are currently 14 El Dorado Furniture Showrooms and 3 outlet centers in Florida.
Essential Responsibilities
Responsible for providing the best support and guidance to their team members in order to achieve the established goals. Provide the best customer service, following the “WOW” philosophy and standards at all times.
- Assist with the interview process of new possible team members.
- Input schedule changes into ADP system.
- Distribute operations team schedule and ensue the department is covered at all times.
- Manage team's overtime and time discrepancies.
- Provide training and guidance to new and current employees.
- Document any conversation or counseling.
- Maintain the integrity and privacy of any information related to customer accounts.
- Conduct meetings with team members.
- Supervise operations team.
- Assist other stores with coverage.
- Coach and provide the necessary support to the Store Leaders and Sales Associates.
- Count cash drawer and petty cash to ensure correct cash levels are maintained.
- Supervise daily closing
- Verify all daily delivery stops are confirmed.
- Run department reports.
Qualifications
- Positive attitude.
- Excellent customer service skills.
- Good listener with excellent communication skills.
- Leadership skills with excellent interpersonal skills.
- Quick learner, resourceful, flexible, able to prioritize and meet deadlines.
- Team player.
- Ability to multi-task to manage projects and prioritize activities.
- Excellent organizational skills
- Detail oriented
- Motivated to work hard and be successful.
- Problem-solving skills.
- Capable of working in a retail environment while maintaining a positive attitude.
- Fluent in English (oral and written with excellent spelling and grammar).
- Bilingual English/Spanish is preferred.
- Basic mathematical skills are required.
- Computer proficient and technologically savvy.
Education and/or Experience
- High School graduate
- Some College preferred
- Minimum of two years experience in customer service.
Work Environment
Showroom & Office Environment.
EQUAL OPPORTUNITY EMPLOYER
El Dorado Furniture is an equal opportunity employer and does not discriminate on the basis of an applicant’s or employee’s race, color, religion, national origin, sex, age, disability, veteran or marital status, genetic information, citizenship, sexual orientation, or any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. DFWP. No questions on this Application are intended to secure information to be used for impermissible purposes. El Dorado Furniture is committed to complying with the Americans With Disabilities Act, as amended, and to providing reasonable accommodations to enable qualified applicants with disabilities to have equal opportunity to apply for job openings. Any applicant requiring assistance with our online application process or who needs to be accommodated due to a disability should contact Human Resources for assistance or request assistance from the location where you are applying. You may contact our Human Resources Recruiter at the following phone number 305-624-9700; dial “O” for the operator.
EOE/DFWP
