What are the responsibilities and job description for the Warranty Claims Clerk - Miami Gardens, FL position at El Dorado Furniture Corp.?
About Us
El Dorado Furniture was established in South Florida in 1967, El Dorado Furniture has grown to become the largest Hispanic-owned furniture retail enterprise in the United States. With services offered all over the world, the family owned company is ranked among the top 50 furniture retailers in the country. There are currently 15 El Dorado Furniture Showrooms and 3 outlet centers in Florida.
Essential Responsibilities
- Receive, evaluate and process service requests, claims and warranty issues.
- Create, schedule and follow-up on credit memos, exchanges, service orders or parts requests resulting from warranty claims.
- Handle complete charge back process related to warranty claims.
- Work together with other key departments to find a solution for the customer.
Qualifications
- Excellent Problem solving skills
- Organized with ability to manage projects and prioritize activities in order to meet deadlines
- Good listener – Excellent phone etiquette
- Able to multitask and work under pressure
- Fast learner
- Able to identify and anticipate customer’s needs
- Ability to work independently and make decisions without supervision
Education and/or Experience
- Minimum of 5 years of customer service experience preferred
- Fluent in written and oral communication in English and Spanish
- Mathematical skills general knowledge
- Computer literate
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Office Environment.
EQUAL OPPORTUNITY EMPLOYER
El Dorado Furniture is a drug free workplace equal opportunity employer and does not discriminate on the basis of an applicant’s or employee’s race, color, religion, national origin, sex, age, disability, veteran or marital status, genetic information, citizenship, sexual orientation, or any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. No questions on this Application are intended to secure information to be used for impermissible purposes.
El Dorado Furniture is committed to complying with the Americans With Disabilities Act, as amended, and to providing reasonable accommodations to enable qualified applicants with disabilities to have equal opportunity to apply for job openings. Any applicant requiring assistance with our online application process or who needs to be accommodated due to a disability should contact Human Resources for assistance or request assistance from the location where you are applying. You may contact our Human Resources Recruiter at the following phone number 305-624-9700 Ext: 55379
EOE/DFWP
