What are the responsibilities and job description for the Server position at El Encanto Restaurants?
El Encanto in Fountain Hills is hiring SERVERS! Apply today to join our team.
Job Description Summary
Provide friendly, responsive service to create an exceptional dining experience for all of our guests by thoroughly following El Encanto's Sequence of Service. Each server's primary objective is to exceed our guests expectations in such a manner that will ensure they will want to return again and again.
Primary Responsibilities and Duties
- Welcome and greet guests. Make all our guests feel comfortable and let them know you're there to personally take care of them.
- Inform guests of specials and menu changes.
- Make recommendations you genuinely feel your guests will enjoy.
- Answer questions about our food, beverages and other restaurant functions and services.
- Take food and beverage orders from guests, enter orders in our point-of-sale system which relays orders to the kitchen and bar.
- Deliver food and beverages from kitchen and bar to guests in a timely matter.
- Perform side work at the start and end of each shift as required by service station assignment.
- Maintain clean service areas.
- Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
- Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable).
- Be ready and willing to assist fellow servers as situations arise.
- Be ready and willing to assist busperson with clearing and resetting tables.
- Thank guests for their visit and invite them to return.
- Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
Primary
- Welcome and greet guests. Make all our guests feel comfortable and let them know you're there to personally take care of them.
- Inform guests of specials and menu changes.
- Make recommendations you genuinely feel your guests will enjoy.
- Answer questions about our food, beverages and other restaurant functions and services.
- Take food and beverage orders from guests, enter orders in our point-of-sale system which relays orders to the kitchen and bar.
- Deliver food and beverages from kitchen and bar to guests in a timely matter.
- Perform side work at the start and end of each shift as required by service station assignment.
- Maintain clean service areas.
- Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
- Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable).
- Be ready and willing to assist fellow servers as situations arise.
- Be ready and willing to assist busperson with clearing and resetting tables.
- Thank guests for their visit and invite them to return.
- Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
ADDITIONAL DUTIES AND RESPONSIBILITIES
- All Employees must adhere to El Encanto Core Values.
- Assist bus and expediter when necessary.
- Take and prepare to-go orders.
TOOLS AND TECHNOLOGIES
- Carbonated beverage dispenser
- Cash registers
- Commercial use coffee or iced tea makers
- Ice dispensers
- Point-of-sale terminals and workstations
- Touch screen monitors
- Special purpose telephones
- Calendar and scheduling software
- Table management or reservation software (OpenTable)
QUALIFICATIONS FOR THE JOB
- Be able to communicate and understand the predominant language(s) of our guests.
- Must have a basic knowledge of dining room and service procedures and functions.
- Possess basic math skills and have the ability to handle money and operate a point-of-sale system.
- Be able to work in a standing position for long periods of time (up to 5 hours).
- Be able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds.
REQUIRED/NECESSARY SKILLS
Math and budgeting
Analytical skills
Basic Computer Skills/knowledge of Aloha and/or similar POS systems and ability to learn and master systems utilized by organization
Decision making
Speaking and Writing
Time management skills
