What are the responsibilities and job description for the eCommerce Account Manager position at El Famoso?
Job Description
Ecommerce Account Manager
El Famoso | Austin, Texas
About Us
El Famoso is an Austin-based merchandise company that specializes in e-commerce, tour, and retail operations. We quietly serve as the team behind the scenes for some of your favorite brands, bands, and entertainers—overseeing everything from product development and marketing to fulfillment and customer service. We pride ourselves on offering innovative solutions and exceptional service within a collaborative, respectful environment.
Job Overview
We're looking for a detail-oriented, proactive Ecommerce Account Manager to oversee client accounts and keep their online and retail operations running smoothly. As the main connection between our clients and internal teams, you’ll handle store setups, inventory, promotions, and day-to-day tasks that create top-notch merchandise experiences. If you excel at problem-solving, collaborating, and elevating unique brands, we'd love to meet you!
What You'll Be Doing
Don’t meet every single requirement? We encourage you to apply anyway! Our team includes individuals who excel in their roles, even if they started without all the listed qualifications. Please submit your resume and a brief cover letter explaining why you'd excel in this role.
El Famoso is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Location: Austin, TX (78744)
Job Type: Full-time
Company Description
El Famoso is a full-service merchandise operations company in Austin that supports brands, entertainers, and creators with design, production, fulfillment, and customer experience across retail, e-commerce, and touring.
El Famoso is a full-service merchandise operations company in Austin that supports brands, entertainers, and creators with design, production, fulfillment, and customer experience across retail, e-commerce, and touring.
Ecommerce Account Manager
El Famoso | Austin, Texas
About Us
El Famoso is an Austin-based merchandise company that specializes in e-commerce, tour, and retail operations. We quietly serve as the team behind the scenes for some of your favorite brands, bands, and entertainers—overseeing everything from product development and marketing to fulfillment and customer service. We pride ourselves on offering innovative solutions and exceptional service within a collaborative, respectful environment.
Job Overview
We're looking for a detail-oriented, proactive Ecommerce Account Manager to oversee client accounts and keep their online and retail operations running smoothly. As the main connection between our clients and internal teams, you’ll handle store setups, inventory, promotions, and day-to-day tasks that create top-notch merchandise experiences. If you excel at problem-solving, collaborating, and elevating unique brands, we'd love to meet you!
What You'll Be Doing
- Client Relationships & Account Management: Build and maintain strong client relationships as the go-to contact—anticipating their needs, coordinating cross-functional teams, and providing strategic guidance to help them surpass their merchandising goals.
- Store Setup & Optimization: Build and optimize ecommerce channels like Shopify, Amazon, TikTok, and more, aligning inventory and fulfillment so orders move smoothly from online checkout to doorstep.
- Inventory & Vendor Coordination: Work with our production team to develop brand-relevant products, source high-quality goods, and orchestrate logistics—from restocks to purchase orders—ensuring everything runs on schedule.
- Sales & Promotions: Plan and coordinate promotions, discounts, and product launches to drive revenue, working closely with clients to align on brand objectives and timelines.
- Data Analysis & Reporting: Develop and provide regular reports on sales and inventory metrics, turning them into actionable insights that drive campaigns, refine product assortments, and boost overall profitability.
- Specialization: Grow your skill set in areas like advanced shipping solutions, product development, store customization, or event-based merchandising to add specialized value to client projects.
- Ecommerce & Account Management Experience: Prior background in ecommerce and account management, ideally working with platforms like Shopify, Amazon, TikTok Shop, Meta Business Suite, ShipHero, ShipStation, Klaviyo, or similar. Experience with tasks such as managing product listings, running ad campaigns, or tracking customer data is a plus.
- Tech-Savvy & Innovative: Comfortable using and automating modern SaaS platforms (Monday.com, Slack, Google Workspace, Make.com) for project management and collaboration. Familiarity with AI tools (e.g., ChatGPT, Gemini) is a big plus. You excel at finding new ways to streamline workflows and deliver outstanding results for our clients.
- Excellent Communication & Collaboration: You excel in a team-focused environment that demands regular client check-ins and cross-department coordination. From clarifying needs with our production team to ensuring marketing timelines are met, you keep everyone aligned—and you're adept at translating client feedback into actionable steps across diverse brands.
- Data-Informed: We use data every day to guide decisions—whether it’s forecasting inventory, analyzing sales trends, or optimizing ad spend. Being comfortable sorting, reading, and interpreting data in Google Sheets or similar tools is essential.
- Work in a supportive, low-ego environment where teamwork and respect are at the core of what we do.
- Help amazing brands succeed in meaningful ways.
- Opportunities for growth and professional development.
- A culture that values transparency and continuous improvement.
Don’t meet every single requirement? We encourage you to apply anyway! Our team includes individuals who excel in their roles, even if they started without all the listed qualifications. Please submit your resume and a brief cover letter explaining why you'd excel in this role.
El Famoso is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Location: Austin, TX (78744)
Job Type: Full-time
Company Description
El Famoso is a full-service merchandise operations company in Austin that supports brands, entertainers, and creators with design, production, fulfillment, and customer experience across retail, e-commerce, and touring.
El Famoso is a full-service merchandise operations company in Austin that supports brands, entertainers, and creators with design, production, fulfillment, and customer experience across retail, e-commerce, and touring.