Clerical Assistant

El Hogar Community Services is seeking Clerical Assistant to meet the needs of our community mental health programs at Community Justice Support Program (CJSP). This program provides mental health, substance abuse, re-housing and other resources services to justice involved adults 18 year who are . If you require more information about the individual programs or the location of a particular program, you can visit our website at www.elhogarinc,org.

Summary: The Clerical Assistant will be serving community members experiencing mental health challenges. Responsibilities include, but are not limited to: greeting visitors at the front desk, coordinating all appointments, answering incoming phone calls promptly and courteously, and notifying staff of client arrivals; ensuring compliance with HIPAA standards, maintaining a master calendar for medical appointments, maintaining a clean and inviting waiting area, transferring phone calls to appropriate recipients, confirming client contact information, making confirmation calls, and advising of changes in schedule, data entry of billing charges and HMIS system, maintaining client records & the filing system in the chart room/computer system, responding to requests for medical records, and providing back up support to clerical team members when necessary.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

➢ Front Desk Operations: * Greet, screen, and assist visitors/guests/clients in a warm and professional manner. * Triage & Manage incoming calls, schedule appointments, and provide general program information as needed (Follow HIPAA guidelines). * Daily checking on voicemails & faxes; respond accordingly in a timely manner. * Distribute incoming and outgoing mail to appropriate personnel. * Conducts audits of program forms & Medi-Cal eligibility for clients and notifies staff of ineligible clients. * Maintain a tidy and welcoming reception area.

➢ Appointment Scheduling: * Coordinate and schedule client appointments based on availability of staff into the EHR/program assigned system. * Assist in managing appointment calendars for multiple mental health professionals. * Communicate with clients regarding appointment reminders and rescheduling if necessary. * Supporting the medical department with appointments; coordinating/arranging transportation; relaying client information with med staff on clients need;

➢ Record Keeping: * Ensure accurate client contact information and timely filing of client records and documentation. Makes appropriate changes in the client’s chart (EHR/Paper Chart). * Organizes and maintains client charts, files correspondence, other records, and chart room. * Assist in maintaining electronic health records (EHR) and/or paper-based records as required. * Maintain confidentiality and adhere to HIPAA regulations. * Process Medical records requests and track record request process. * Support and process client discharges in the EHR/client chart in the appropriate tracker (Program specific). Complete and support with HMIS data entry for clients and guests. * Conducting and gathering data/information from Service Verifications and County/Agency surveys for the program.

➢ Billing Support: * Collaborate with billing department to verify insurance information and process billing paperwork. * Assist clients with inquiries related to billing and insurance coverage. * Reviews billing information on progress notes to ensure accurate data entry within Agency guidelines and HIPAA regulations.

➢ Communication: * Support & work closely with the medical support team to facilitate client care. * Facilitate communication between clients and staffs. * Relay important information to the appropriate staff members promptly. * Respond to general inquiries via phone or email. * Participate in meetings and take minutes as needed. * Communicate and support wellness center staff as needed.

➢ Administrative Support: * Provide general administrative support to overall program & staff (i.e. scanning, faxing, copying, vehicle checks, building needs, and going between different departments/ sites as needed). * Participates in being cross trained for all clerical assistant duties, which includes chart room and front desk tasks. * Maintains appropriate inventory and restocking inventory; responsible to notify Office Manager/Administrator of needed items. * Assists in all operational duties including cleaning, organizing and stocking of supplies for the office.

Supervisory Responsibilities: This job has no supervisory responsibilities.

Minimum Qualifications:

Education and/or Experience: Minimum qualifications can be met in the following ways:

· High School Diploma or GED (Required)

· Customer Service: 1 year (Required)

· Computer Competency: 1 Year (Required)

· Two (2 ) years of receptionist full-time experience (Required)

· Working in a busy medical/community mental health office reception area with a diverse Mental Health population (Preferred)

· Working knowledge/experience of an Electronic Medical Record (Preferred)

· Knowledge of medical billing (Preferred)

Computer Skills: To perform this job successfully, an individual must have experience of Contact Management systems; Database software; Internet software; Spreadsheet software; and Word Processing software; Ability to rapidly assimilate the County required billing software (EHR System).

El Hogar provides the following employee benefits:

· 13 paid holidays,

· 15 paid vacation days,

· 2 floating holiday/year

· 12 paid sick days every year.

· The company pays for long term and short-term disability insurance

· $10,000 of basic life insurance.

· In addition to the employees’ wages, El Hogar contributes $348.93 toward the employee’s benefit package; this can also be used for the employee’s retirement plan.

Job Type: Full-time

Pay: From $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

People with a criminal record are encouraged to apply

Application Question(s):

• Do you have experience working in community mental health office reception area?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)
• Medical receptionist: 2 years (Required)
• Computer literacy: 1 year (Required)

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Required)

Ability to Relocate:

• Sacramento, CA 95834: Relocate before starting work (Required)

Work Location: In person

Salary : $21