Protective Services Senior Training Program Specialist – Department of Human Services

Hiring Range: $70,000.00 - $76,820.00 annually 

This position has an anticipated work schedule of Monday – Friday, 8:00am – 5:00pm with need for flexibility, subject to change. Under FLSA guidelines, this position is exempt.

This position is responsible for researching, designing, and implementing training to ensure the improvement of outcomes. Prepares and delivers training; develops metrics to analyze the effectiveness of training. Establishes, maintains, and updates training materials.  This position may be subject to grant funding.

• Responsible for researching, designing, and implementing curriculum and training for assigned programs to ensure improvement of outcomes. Establishes, maintains, and updates training materials on programs, rules, policies, procedures, and other areas of skill development.
• Prepares and delivers information through a variety of instructional techniques and formats relevant to adult learners.
• Maintains knowledge of technological changes in training methods and incorporates new and emerging mediums, which may include interactive Internet-based training, multimedia programs, distance learning, satellite training, videos and other computer-aided instructional technologies, simulators, conferences, and workshops.
• Responsible for developing metrics to analyze the effectiveness of training.
• Oversees, develops, and participates in delivering training related to departmental and assigned program area needs; ensures adherence to applicable regulations, policies, and procedures. 
• Assesses training needs through surveys, focus groups, colleague interviews, and management input; designs and adapts programs and workshops to meet the department/program needs.
• May participate in program-related training for new employees. 
• Develops and/or recommends training in any areas identified as needing improvements. Collaborates with subject matter experts, managers, and supervisors as appropriate.
• Provides one-on-one coaching and mentoring; facilitates unit team-building workshops as needed.
• Participates in administrative meetings involving planning, decision-making, and management.
• Serves as a liaison to community professionals, other agencies, the courts, and the public; responds to complaints and concerns relating to training or performance issues.
• Coordinates travel arrangements for training as needed.
• May provide back-up support to other units as needed.
• Performs other duties as required.

Supervision Exercised: This classification does not have supervisory authority; however, may be required to provide expertise or limited guidance or direction to employees, such as overseeing work quality, training, and guidance. Typically serves as a subject matter expert on the scope of functional area. 
Supervision Received: Receives general supervision. This classification typically performs job duties by following established standard operating procedures and/or policies. Regular direction, guidance, and coaching from supervisor may be expected. There is a choice of the appropriate procedure or policy to apply to duties. Performance reviewed periodically.Knowledge, Skills & Abilities

• Working knowledge of adult learning theory and the ability to apply that theory in the assessment of an individual's learning tasks, skills, and knowledge. 
• Knowledge of the principles, procedures, and practices of staff development, professional training, and adult learning. 
• Exceptional verbal and written communications skills, including the ability to exercise a high degree of interpersonal skills and professionalism.
• Must possess strong organizational and coordination skills.
• Proficiency with computers and knowledge of Windows, Word, PowerPoint, Excel, and State Computer Programs, i.e., TRAILS and CAPS.
• Ability to assess, develop, and deliver effective training.
• Ability to effectively train others; ability to objectively review and evaluate the performance and work of employees.
• Ability to research and analyze data, develop and deliver effective presentations and training workshops in a comprehensible delivery system to large and small groups of individuals, and convene and facilitate group discussions or focus groups with internal and external resources.
• Ability to assess situations and make prudent and appropriate decisions; ability to apply conflict resolution and problem-solving skills.
• Ability to communicate and work effectively with co-workers, clients, other agencies, community professionals, the courts, external agencies, and the public. Ability to provide excellent customer service. 
• Ability to efficiently plan, schedule, and organize.
• Ability to work independently and in a team environment. 
• Maintain regular and punctual attendance.

Required Education & Experience

• Bachelor’s degree in a related field. 
  • Four years of related professional experience may substitute for the required degree. 
• One year of training, facilitation, or related experience.

Preferred Education & Experience

• Experience in curriculum design and instruction.
• Experience in and ability to learn training systems and platforms.
• One year of protective case services casework experience in a county agency.

Licenses/Certificates

• Must possess and maintain a valid driver's license and proof of automobile insurance as stated within El Paso County’s Personnel Policies Manual.
• Must obtain and maintain necessary certifications as applicable to position.

• Colorado State Child Welfare Caseworker Certification or Colorado Adult Protective Services Academy training or ability to successfully complete.

Pre-Employment Requirements

• Must pass conditional post offer background investigation, motor vehicle record check, drug screen, and physical examination. 

Duties are primarily performed in an office and remote work environment dependent upon Department discretion and business needs; some travel may be required for training and meetings. Some evening or weekend work may be required.   Must be able to safely lift, push, pull, manipulate, and maneuver up to 30 pounds. Position requires standing, walking, reaching, bending, and crouching.  

The classification specification above is intended to represent only the key areas of responsibilities and minimum qualifications; specific job assignments, duties, education, experience, licenses/certifications, and environmental conditions will vary depending on the needs of the department/office and the particular assignment. Changes to this document may only be made by a member of the Human Resources Department.

Salary : $62,720 - $94,000