What are the responsibilities and job description for the Public Safety Communicator Trainee position at El Paso Water?
Salary
$43,138.58 - $62,982.32 Annually
Location
Various Locations within the City of El Paso, TX
Job Type
Civil Service
Job Number
19755-0425
Department
FIRE COMMUNICATIONS
Opening Date
04/03/2025
Closing Date
4/22/2025 11:59 PM Mountain
FLSA
Non-Exempt
MOS Codes: 370 (Coast Guard), 2847 (Marine Corps), H03A (Navy), 25S (Army)
Education and Experience: A High School diploma, GED, or higher, and two (2) years general work experience, one (1) year of which included public contact.
Licenses and Certificates: Successfully complete and obtain the American Heart Association Cardio-Pulmonary Resuscitation (CPR) Health Provider course or equivalent and Basic First Aid certifications; Emergency Medical Dispatch and Emergency Fire Dispatch courses and International Academy of Emergency Dispatch (IAED) certification; Texas Crime Information Center (TCIC) certification, to include on-line Texas Law Enforcement Telecommunications System (TLETS) certification course; and Priority Dispatch Pro-QA certification. Must obtain all certifications and complete required courses within six (6) months of appointment.
Successfully complete the Basic Telecommunicator Certificate Course, Crisis Communication Telecommunicator Course, and obtain Telecommunicator License from the Texas Commission on Law Enforcement (TCOLE) within one (1) year of appointment.
All licenses and certificates must be maintained during course of employment, to include Department and Division requirements for continuing education credits.
Special Requirements: Must be a current U.S. citizen (per requirement of TCOLE licensure). Must successfully pass an audiogram, drug screening, psychological examination, and stringent background investigation.
Promotion: Upon successful completion of the six (6) months training program, the trainee will be promoted to the Public Safety Communicator position.
General Purpose
Under immediate supervision, this classification will serve as a training classification in preparation for processing emergency and non-emergency telephone calls requesting Police, Fire and Medical assistance and dispatch, monitor and coordinate activities of Police, Fire and Medical personnel using a multi-channel radio system, depending on area of assignment.
Typical Duties
Attend and successfully complete classroom sessions and floor training to gain knowledge, skills and abilities necessary to perform the duties of the Public Safety Communicator classification. Involves: Process emergency and non-emergency telephone calls and dispatch, monitor and coordinate activities of emergency personnel. Dispatch and monitor police, fire and medical communications using a multi-channel radio system and enter information into computer aided dispatch (CAD) system. Provide accurate and understandable directions to citizens, field personnel, and other law enforcement agencies and ask relevant questions to ascertain type of call for service. Monitor a variety of electronic equipment and radio channels. Perform related incidental duties contributing to realization of unit or team objectives as required.
General Information
For complete job specification click here.
Note: An evaluation of education and experience will be conducted on qualified applicants.
Click here for application tips and additional information!
Please note: The recruitment process consists of the following and candidates on the eligible list may not be certified for hire until successful completion of all components: realistic job preview, background investigation, oral board interview, audiogram, and psychological exam. For information on qualifications and details of the phases in the recruitment process please click here under employment opportunities. You can also see a video about this position with the Fire Department by clicking on the following: link: https://youtu.be/uiBPtqpTGuY.
Note: This position requires the ability to type at least 35 words per minute (wpm).
If the position requires the ability to type at least 35 wpm, candidates must provide an official typing test verifying the ability to type at least 35 wpm within three (3) working days of being contacted with a job offer. Typing tests completed within two (2) years from the date of the job offer will be accepted.
The City of El Paso Human Resources Department located at City Hall, 300 North Campbell, offers typing tests by appointment. Appointments are given in thirty-minute intervals. Candidates must present a picture ID to take the typing test. Candidates may schedule an appointment by calling (915) 212-0045.
Candidates may also contact the Ysleta Independent School District, El Paso Community College, Texas Workforce Commission, and Workforce Solutions Borderplex directly to arrange for a typing test. The typing test must be on official company letterhead and state the gross words per minute, accuracy and net words per minute.
Please note: Due to the requirements of Texas Commission On Law Enforcement licensing (TCOLE), the applicant must be a current US citizen. The recruitment process consists of a stringent background investigation and the applicant will be fingerprinted. Please click here for the Texas Law Enforcement Telecommunications System Access (TLETS) licensing disqualifiers.
Please note: Applicants will be required to attend a realistic job preview at the El Paso Regional Communications Center. Date and time to be announced.
Please note: Applicants will be scheduled to move forward in the recruitment process according to their rank on the eligible list. The number of applicants scheduled to move forward will depend on the number of vacancies available. Applicants must pass all components of the recruitment process before a final offer of employment is made.
Military veterans must submit DD form 214(s) Member 4 form at time of application to qualify for veteran points.
A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as “See résumé” are not acceptable and will result in the application being considered incomplete.
To qualify for this position, the required education, experience, knowledge, and skills must be clearly stated on your application’s employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position.
Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position.
Benefits
LIFE AND HEALTH INSURANCE
The City of El Paso is a self-insured entity with a third-party administrator for Medical and Pharmacy benefits. Basic Life Insurance Coverage is available at no cost to eligible employees. Additional Life Insurance and coverage for your dependents are also available.
Employees can select optional Dental, Vision, and Short Term Disability coverage. Employees also have the option to participate in a Health Savings Account or Flexible Spending Account (healthcare and/or dependent care for daycare expenses). All of these insurance and coverage options can be configured within a month of your new employee orientation date.
An Employee Assistance Program (EAP) with access to mental health sessions, therapy, and more is available at no cost. A trained counselors are also available to help you and your dependents cope with life’s stressors so that you can live a happy productive lifestyle.
The City’s Wellness Program seeks to promote better health and wellness amongst the workforce through various programs and incentives in which employees may choose to participate in, to include wellness education, fitness tests, biometric screenings, group fitness, health coaching and so much more!
Keep Learning, Growing & Reinventing Yourself! The City of El Paso's Tuition Assistance Program encourages employee personal and professional development by sharing educational costs with those employees who have successfully completed their original probation, and in turn retain a skillful workforce. Each year, employees can obtain Tuition Assistance for Degree, Certifications, Continuing Education, and Books & Equipment.
ELIGIBILITY FOR VACATION LEAVE
All regular employees who are regularly scheduled to work on an average, a minimum of twenty (20) hours per week, who have held a position in the City Service for a period of six months from date of employment, shall be eligible for vacation allowance as hereinafter set forth. Part-time employees shall accrue vacation leave at a pro-rated amount of full-time entitlement based on the number of hours that they are scheduled to work. Employees covered by collective bargaining agreements shall accrue vacation as provided in the applicable agreement.
For 0 - 5 Years Of Service (12 Days)
Regular employees in the City Service shall accrue vacation credit at the following rates per pay period, calculated from the date of employment of each employee:
40 hour per week employees - 3.70 hours per biweekly pay period
For >5 to 15 years of service (17 days):
40 hour per week employees - 5.24 hours per biweekly pay period
For >15 or more years of service (20 days):
40 hour per week employees - 6.16 hours per biweekly pay period
SICK LEAVE WITH PAY
Employees shall be entitled to accrue sick leave with pay in accordance with the Rules of the Civil Service Commission.
ACCIDENT WITH PAY LEAVE
The Amended Section 4.4 of the Ordinance shall become effective upon adoption and shall apply to occupational injuries and occupational diseases occurring on and after date of adoption. Occupational injuries and occupational diseases occurring before such date will be governed by the Ordinance in effect at the time of the date of injury or disease.
PREGNANCY LEAVE
The following days are hereby declared legal holidays for all the City departments, provided that the provisions of this section shall not apply to members of the Fire Department whose duties are to prevent or extinguish fires, or to members of the Police Department whose duties are those of law enforcement: (Amended 10/03/95)
01
Do you have a High School diploma, GED or higher?
Do you have a minimum of two (2) years general work experience?
Within your work experience, do you have a minimum of one (1) year of experience that included public contact?
Can you type at a minimum rate of thirty-five words per minute or higher?
Can you comprehend and express yourself orally, clearly and concisely, using proper diction, in Spanish and English? (Please note: Spanish is not required for hiring.)
Per Texas Commission of Law Enforcement (TCOLE), one of the minimum standards to obtain a Telecommunicator License is that a candidate must be a U.S citizen. Are you a U.S. citizen?
Please rate your expertise with Microsoft Word & Excel from 1-5
08
Candidates will be evaluated based on the information provided on the application and the completeness of the responses to the Supplemental Questions. The following will disqualify you from moving forward in the recruitment process.
Employer City of El Paso
Address 300 N. Campbell
El Paso, Texas, 79901
Phone 915-212-0045
Website http://www.elpasotexas.gov
$43,138.58 - $62,982.32 Annually
Location
Various Locations within the City of El Paso, TX
Job Type
Civil Service
Job Number
19755-0425
Department
FIRE COMMUNICATIONS
Opening Date
04/03/2025
Closing Date
4/22/2025 11:59 PM Mountain
FLSA
Non-Exempt
- Description
- Benefits
- Questions
MOS Codes: 370 (Coast Guard), 2847 (Marine Corps), H03A (Navy), 25S (Army)
Education and Experience: A High School diploma, GED, or higher, and two (2) years general work experience, one (1) year of which included public contact.
Licenses and Certificates: Successfully complete and obtain the American Heart Association Cardio-Pulmonary Resuscitation (CPR) Health Provider course or equivalent and Basic First Aid certifications; Emergency Medical Dispatch and Emergency Fire Dispatch courses and International Academy of Emergency Dispatch (IAED) certification; Texas Crime Information Center (TCIC) certification, to include on-line Texas Law Enforcement Telecommunications System (TLETS) certification course; and Priority Dispatch Pro-QA certification. Must obtain all certifications and complete required courses within six (6) months of appointment.
Successfully complete the Basic Telecommunicator Certificate Course, Crisis Communication Telecommunicator Course, and obtain Telecommunicator License from the Texas Commission on Law Enforcement (TCOLE) within one (1) year of appointment.
All licenses and certificates must be maintained during course of employment, to include Department and Division requirements for continuing education credits.
Special Requirements: Must be a current U.S. citizen (per requirement of TCOLE licensure). Must successfully pass an audiogram, drug screening, psychological examination, and stringent background investigation.
Promotion: Upon successful completion of the six (6) months training program, the trainee will be promoted to the Public Safety Communicator position.
General Purpose
Under immediate supervision, this classification will serve as a training classification in preparation for processing emergency and non-emergency telephone calls requesting Police, Fire and Medical assistance and dispatch, monitor and coordinate activities of Police, Fire and Medical personnel using a multi-channel radio system, depending on area of assignment.
Typical Duties
Attend and successfully complete classroom sessions and floor training to gain knowledge, skills and abilities necessary to perform the duties of the Public Safety Communicator classification. Involves: Process emergency and non-emergency telephone calls and dispatch, monitor and coordinate activities of emergency personnel. Dispatch and monitor police, fire and medical communications using a multi-channel radio system and enter information into computer aided dispatch (CAD) system. Provide accurate and understandable directions to citizens, field personnel, and other law enforcement agencies and ask relevant questions to ascertain type of call for service. Monitor a variety of electronic equipment and radio channels. Perform related incidental duties contributing to realization of unit or team objectives as required.
General Information
For complete job specification click here.
Note: An evaluation of education and experience will be conducted on qualified applicants.
Click here for application tips and additional information!
Please note: The recruitment process consists of the following and candidates on the eligible list may not be certified for hire until successful completion of all components: realistic job preview, background investigation, oral board interview, audiogram, and psychological exam. For information on qualifications and details of the phases in the recruitment process please click here under employment opportunities. You can also see a video about this position with the Fire Department by clicking on the following: link: https://youtu.be/uiBPtqpTGuY.
Note: This position requires the ability to type at least 35 words per minute (wpm).
If the position requires the ability to type at least 35 wpm, candidates must provide an official typing test verifying the ability to type at least 35 wpm within three (3) working days of being contacted with a job offer. Typing tests completed within two (2) years from the date of the job offer will be accepted.
The City of El Paso Human Resources Department located at City Hall, 300 North Campbell, offers typing tests by appointment. Appointments are given in thirty-minute intervals. Candidates must present a picture ID to take the typing test. Candidates may schedule an appointment by calling (915) 212-0045.
Candidates may also contact the Ysleta Independent School District, El Paso Community College, Texas Workforce Commission, and Workforce Solutions Borderplex directly to arrange for a typing test. The typing test must be on official company letterhead and state the gross words per minute, accuracy and net words per minute.
Please note: Due to the requirements of Texas Commission On Law Enforcement licensing (TCOLE), the applicant must be a current US citizen. The recruitment process consists of a stringent background investigation and the applicant will be fingerprinted. Please click here for the Texas Law Enforcement Telecommunications System Access (TLETS) licensing disqualifiers.
Please note: Applicants will be required to attend a realistic job preview at the El Paso Regional Communications Center. Date and time to be announced.
Please note: Applicants will be scheduled to move forward in the recruitment process according to their rank on the eligible list. The number of applicants scheduled to move forward will depend on the number of vacancies available. Applicants must pass all components of the recruitment process before a final offer of employment is made.
Military veterans must submit DD form 214(s) Member 4 form at time of application to qualify for veteran points.
A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as “See résumé” are not acceptable and will result in the application being considered incomplete.
To qualify for this position, the required education, experience, knowledge, and skills must be clearly stated on your application’s employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position.
Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position.
Benefits
LIFE AND HEALTH INSURANCE
The City of El Paso is a self-insured entity with a third-party administrator for Medical and Pharmacy benefits. Basic Life Insurance Coverage is available at no cost to eligible employees. Additional Life Insurance and coverage for your dependents are also available.
Employees can select optional Dental, Vision, and Short Term Disability coverage. Employees also have the option to participate in a Health Savings Account or Flexible Spending Account (healthcare and/or dependent care for daycare expenses). All of these insurance and coverage options can be configured within a month of your new employee orientation date.
An Employee Assistance Program (EAP) with access to mental health sessions, therapy, and more is available at no cost. A trained counselors are also available to help you and your dependents cope with life’s stressors so that you can live a happy productive lifestyle.
The City’s Wellness Program seeks to promote better health and wellness amongst the workforce through various programs and incentives in which employees may choose to participate in, to include wellness education, fitness tests, biometric screenings, group fitness, health coaching and so much more!
Keep Learning, Growing & Reinventing Yourself! The City of El Paso's Tuition Assistance Program encourages employee personal and professional development by sharing educational costs with those employees who have successfully completed their original probation, and in turn retain a skillful workforce. Each year, employees can obtain Tuition Assistance for Degree, Certifications, Continuing Education, and Books & Equipment.
ELIGIBILITY FOR VACATION LEAVE
All regular employees who are regularly scheduled to work on an average, a minimum of twenty (20) hours per week, who have held a position in the City Service for a period of six months from date of employment, shall be eligible for vacation allowance as hereinafter set forth. Part-time employees shall accrue vacation leave at a pro-rated amount of full-time entitlement based on the number of hours that they are scheduled to work. Employees covered by collective bargaining agreements shall accrue vacation as provided in the applicable agreement.
For 0 - 5 Years Of Service (12 Days)
Regular employees in the City Service shall accrue vacation credit at the following rates per pay period, calculated from the date of employment of each employee:
40 hour per week employees - 3.70 hours per biweekly pay period
For >5 to 15 years of service (17 days):
40 hour per week employees - 5.24 hours per biweekly pay period
For >15 or more years of service (20 days):
40 hour per week employees - 6.16 hours per biweekly pay period
SICK LEAVE WITH PAY
Employees shall be entitled to accrue sick leave with pay in accordance with the Rules of the Civil Service Commission.
ACCIDENT WITH PAY LEAVE
The Amended Section 4.4 of the Ordinance shall become effective upon adoption and shall apply to occupational injuries and occupational diseases occurring on and after date of adoption. Occupational injuries and occupational diseases occurring before such date will be governed by the Ordinance in effect at the time of the date of injury or disease.
PREGNANCY LEAVE
- Pregnancy shall be treated the same as any other temporary physical disability.
- An employee on pregnancy leave shall use accumulated and unused regular sick leave time and then (unless granted use of special sick leave) shall be on leave without pay, unless the employee chooses to use any accumulated and unused annual leave.
- An employee going on pregnancy leave shall give written notice to her department head with appropriate medical verification. Before returning to work from pregnancy leave, the individual will provide appropriate medical documentation releasing the employee to return to work, as is required for any individual who has been on leave for a temporary physical disability.
The following days are hereby declared legal holidays for all the City departments, provided that the provisions of this section shall not apply to members of the Fire Department whose duties are to prevent or extinguish fires, or to members of the Police Department whose duties are those of law enforcement: (Amended 10/03/95)
- First day of January (New Year's Day)
- Third Monday in January (Martin Luther King Holiday)
- Thirty-first day in March (Cesar Chavez Day)
- Last Monday in May (Memorial Day)
- June 19 (Juneteenth)
- Fourth day of July (Independence Day)
- First Monday in September (Labor Day)
- Eleventh Day in November (Veteran's Day)
- Fourth Thursday in November (Thanksgiving Day)
- The Friday following the fourth Thursday in November (Day after Thanksgiving)
- Twenty-fifth Day in December (Christmas Day)
- Employee's Birthday
01
Do you have a High School diploma, GED or higher?
- Yes
- No
Do you have a minimum of two (2) years general work experience?
- Yes
- No
Within your work experience, do you have a minimum of one (1) year of experience that included public contact?
- Yes
- No
Can you type at a minimum rate of thirty-five words per minute or higher?
- Yes
- No
Can you comprehend and express yourself orally, clearly and concisely, using proper diction, in Spanish and English? (Please note: Spanish is not required for hiring.)
- Yes
- No
Per Texas Commission of Law Enforcement (TCOLE), one of the minimum standards to obtain a Telecommunicator License is that a candidate must be a U.S citizen. Are you a U.S. citizen?
- Yes
- No
Please rate your expertise with Microsoft Word & Excel from 1-5
08
Candidates will be evaluated based on the information provided on the application and the completeness of the responses to the Supplemental Questions. The following will disqualify you from moving forward in the recruitment process.
- I acknowledge I have read and understand the above information.
Employer City of El Paso
Address 300 N. Campbell
El Paso, Texas, 79901
Phone 915-212-0045
Website http://www.elpasotexas.gov
Salary : $43,139 - $62,982
