What are the responsibilities and job description for the El Pollo Loco is hiring: Training Content Designer in Costa Mesa position at El Pollo Loco?

Tuesday, August 6, 2024

Our restaurants are only the tip of the flame! If you’re looking for a fast-paced, innovative and welcoming workplace then a career with our Familia is right for you.

What’s in it for you!

Hybrid work schedule
Competitive pay and bonus
Medical Dental Vision Insurance
401(K) Plan with match and immediate vesting
Flexible Spending Accounts
Vacation Sick Pay 12 Paid Holidays
Dog friendly office
Amazing office culture
Free El Pollo Loco food (Dine Out Card) Restaurant Discount
Discounts on theme parks, movie tickets, sports events, hotels and more…

POSITION PURPOSE :

The Instructional Designer will design and create engaging learning activities, course content, e-learning resources, on-the-job training programs, and instructor-led training programs to support field operations learning and development. This position collaborates with subject matter experts, applies instructional design theories and methods, and is solely responsible for managing EPL’s Learning Management System - Pollo Zone.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Develop and execute learning strategies and programs.

Leverage multimedia tools to drive engagement, enhance the learning process, and facilitate knowledge retention.

Manage Pollo Zone content for strategic design, functionality, and content updates.

Evaluate individual and organizational development needs.

Design and deliver e-learning courses, workshops, and other training assets.

Film and edit training videos as needed, based on feedback from field operations subject matter experts.

Develop and create training resources for field operations and maintain / update systems training environment and library of training resources to align with operational excellence standards.

Maintain digital asset management including file management and distribution.

Collaborate with the internal team and actively participate in project briefings.

Track, monitor and provide updates for all assigned projects.

Train stakeholders on how to use learning technologies.

Work with technical team to troubleshoot problems reported by users.

QUALIFICATIONS – EDUCATION, EXPERIENCE, LICENSE / CERTIFICATIONS :

To perform this job successfully, an individual must be able to satisfactorily perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. The requirements listed below are representative of the education and / or experience required.

Education / Work Experience :

An AA degree is required, but a Bachelor’s degree is preferred. A minimum of two years of experience in an Instructional Design role or relevant experience is also required. Restaurant or hospitality experience is a plus.

Knowledge, Skills, and Abilities :

Writing, training, filming, film editing, and / or web / graphic design experience is required.

Comprehensive understanding of instructional theory and learning management systems.

High level of proficiency with technology including Microsoft Office Suite applications, HTML, Adobe Captivate, Articulate Storyline, Video Editor, animation software, customized database applications, and internet research tools.

Ability to establish and maintain vendor relationships.

Ability to read, write, and interpret complex reports, documents, and correspondence.

Ability to effectively communicate with internal and external business partners.

Ability to prioritize and plan work assignments and work under pressure of frequent and tight deadlines.

Adept at managing and prioritizing competing time-sensitive requests while working well in a team atmosphere that may be under pressure.

Ability to exercise independent judgment on matters of significance to the company.

Our Company

In 1980 the first American El Pollo Loco opened on Alvarado Street in Los Angeles, quickly becoming a destination for the best citrus-marinated, fire-grilled pollo in town. Over the past four decades, El Pollo Loco has grown into more than 490 restaurants across 7 states, becoming an L.A. mainstay and cultural benchmark along the way. And today, we continue to work just as hard to always provide customers with fresh and innovative L.A. Mex from our famous family dinners to Mexican entrees.

The pay range identified is the hourly or salary rate El Pollo Loco expects to pay for the posted position. This range does not include any benefits or bonus opportunities that might be available for the position based on position and eligibility criteria.

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