What are the responsibilities and job description for the Assistant Front Office Manager position at El Roblar Investment Property Manager LLC?
The Hotel El Roblar, a new hotel located in the heart of Downtown Ojai, is building a team of motivated leaders who are enthusiastic about creating an elevated service experience at an intimate 50 room property.
We are looking for somebody to help set up and create an environment and build a team. The Assistant Front Office Manager is responsible for managing the Front Desk, Guest Services, and Bell Team. The person in this position must have direct contact with guests to ensure they receive exceptional and professional levels of service.
JOB DESCRIPTION
Principle duties and responsibilities include:
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Supervises daily front office functions to ensure courteous and professional guest service levels.
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Coordinates daily arrival/departure preparation, special requests, room assignments and guest amenities.
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Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel, as well as guest-facing spaces.
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Respond in a timely manner to guest issues and recovery opportunities for issues that arise in the hotel or dining spaces, and respond to and manage guest feedback.
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Occasionally conduct room inspections for VIP and Special Care guests.
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Identify all opportunities for personalized guest experiences, looking for new/innovative ways to provide anticipatory service.
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Foster a culture of learning and excellence through ongoing training and professional growth opportunities.
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Ensure staff understands their job expectations before holding them accountable
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Be familiar with all safety and emergency procedures including OSHA requirements.
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Attend relevant meetings.
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Ensure both you and your staff are always current with mandatory trainings.
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Additional duties as assigned by the General Manager or Front Office Manager.
Working Knowledge, Qualifications and Skills:
A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support their competencies therein.
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High school diploma or equivalent required; college degree preferred.
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Minimum of 5 years previous hotel leadership experience required. Prior experience in a full-service luxury or boutique environment required. Two years in a leadership role.
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Prior experience in Front Office Management required.
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Must be able to communicate professionally in English, both written and verbal. Conversational abilities in other languages helpful.
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Must possess a professional presentation.
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Strong interpersonal and problem-solving skills in a fast-paced environment.
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Highly responsible and reliable.
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Ability to focus attention on guest needs, remaining calm and courteous at all times.
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Ability to work flexible hours, including nights, weekends, and holidays as needed.
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Strong financial acumen and experience a plus.
Physical Requirements:
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Must be able to make periodical fast paced movements are required to go from one part of the property to others.
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Must be able to stand, walk, lift, and bend for long periods of time.
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Must be able to access all areas of the property across varied terrain and footing.
