What are the responsibilities and job description for the Cloud Support Engineer position at Elan Partners?
Title: Cloud Support Engineer (Greater San Antonio Area - onsite)
Direct Hire Opportunity
No Sponsorship
Onsite
Do you have a solid background in Cloud Infrastructure, Security and Networking - specifically with HSMs, PKI and key management systems? Our client is seeking someone who enjoys a good challenge in solving complex technical scenarios.
Responsibilities:
- Provide advanced troubleshooting and technical support for customer cloud environments.
- Analyze and resolve issues involving networking, system configurations, and application integrations.
- Serve as an escalation point for complex technical issues.
- Collaborate with customers to understand their technical environments and tailor solutions to meet their needs.
- Guide customers in best practices for deploying and managing cloud-based systems.
- Diagnose performance issues in distributed environments.
- Document problem resolution processes, technical insights, and knowledge base articles.
- Work closely with engineering, product, and operations teams to address root causes of recurring issues.
- Contribute to the design and implementation of support tools and processes.
- Support the implementation and management of Hardware Security Modules (HSMs), Public Key Infrastructure (PKI), and key management systems.
- Ensure compliance with security standards and protocols.
Requirements:
- 5 years of experience in technical support or cloud engineering roles.
- Proficiency in troubleshooting cloud infrastructure (AWS, Azure, GCP).
- Strong knowledge of networking concepts, including TCP/IP, DNS, firewalls, and VPNs.
- Hands-on experience with Linux/Unix systems.
- Excellent problem-solving and communication skills.
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
Strongly Preferred:
- Experience with Hardware Security Modules (HSMs), Public Key Infrastructure (PKI), and/or key management systems.
- CCNA certification or equivalent networking expertise.
- Familiarity with IT security frameworks and best practices.
- Experience with scripting languages (Python, Bash) and automation tools.
Comprehensive Benefits Provided
