Infrastructure Analyst

At Elanco (NYSE: ELAN) – it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose™ – to advance the health of animals, people, the planet and our enterprise.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better – join our team today!

Your Role:

We’re looking for a passionate Technical Analyst to help us deliver and manage modern infrastructure for the specialized GxP (Good Manufacturing/Lab Practices) areas.

You will play a crucial role to drive technical deployment of solutions to improve the device management and secure-connectivity in GxP areas. You will talk to people in IT and the business, predominantly in our Operations Technology (OT) area to understand business needs. You will gather data and make data-based recommendations, whilst also helping us solve business and technical problems.

Your Responsibilities:

• Advise and influence business areas during requirements/user-story gathering to ensure decisions lead to a solution that truly represent business needs.
• Collaborating with people around IT, acting as the bridge between our engineers, InfoSec & IT Site Operations as well as Business teams.
• Presenting business cases, using different data points to help us make the right decision.
• Managing the backlog of requirements/user stories.
• Prioritizing needs within the backlog and making trade-off decisions.
• Technically evaluating and testing our solutions before we roll them out (e.g. providing feedback, guidance and suggestions).
• Building a plan to implement new capabilities to ensure a smooth landing and strong adoption.
• Continually evaluate and improve the processes that support the full lifecycle of GxP devices (eg. Windows version upgrades, licensing updates, hardware model upgrades, new OS image creations, etc.).
• Provide expertise and leadership in the development and integration of IT and OT solutions that support systems and business processes.
• Provide technical support to end-users (including training) to assist in the operations for GxP hardware and associated software.
• Implement and enforce cybersecurity measures for specialized workstations, ensuring compliance with industry regulations and company policies.
• Creating flow charts to capture business processes and user journeys.
• Embedding GxP related solutions across the enterprise by running engagement activities (e.g. Tech Talks, Training sessions).
• Running pilots and proof of concepts to help us evaluate new technologies.
• Accurately forecast future initiatives (eg OS lifecycle) to allow Sites to budget in a timely manner
• Oversee patching team to ensure guidance to site IT analysts is provided regarding GxP workstation patching (patch release notifications, site patching compliance metrics)
• Engaging in the IT/OT community (internally and externally) across multiple channels, looking to share, educate and inspire.
• Ensuring security, privacy and quality practices are embedded in everything we do.

What you need to succeed (minimum requirements):

• Education: Bachelor’s Degree in related field.
• Required Experience: 3 years of experience in Manufacturing-related Information technology. Previous Operational/Information Technology infrastructure support experience. Experience working with Microsoft Intune.
• Experience with Agile methodologies, such as Scrum or Kanban, for managing project backlogs and prioritizing tasks.
• Familiarity with flowcharting tools or techniques for capturing business processes and user journeys.
• Experience in change management and running engagement activities to ensure strong adoption of new solutions.

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What will give you the competitive edge (preferred experience):

• Experience with Elanco established ITIL management tool (ServiceNow).
• Knowledge of industrial control systems (ICS), Supervisory Control and Data Acquisition (SCADA) systems, and other OT environments.
• Strong understanding of IT and OT networks, including protocols such as TCP/IP, Modbus, OPC, etc.
• Experience with cybersecurity practices in both IT and OT environments.
• Strong analytical skills.
• Strong organizational and communications skills with examples of being able to explain things in a simple and concise way.
• Strong personal & work organizational skills.
• Effective time management skills

Additional Information:

• Occasional travel may be required.
• Location: Clinton, IN (Onsite)

Don’t meet every single requirement? Studies have shown underrepresented groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!

Elanco Benefits and Perks:

• We offer a comprehensive benefits package focusing on financial, physical, and mental well-being while encouraging our employees to pursue our purpose! Some highlights include:
• Multiple relocation packages
• Two weeklong shutdowns (mid-summer and year-end) in the US (in addition to PTO)
• 8-week parental leave
• 9 Employee Resource Groups
• Annual bonus offering
• Flexible work arrangements
• Up to 6% 401K matching

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status