What are the responsibilities and job description for the Receptionist/Intake Specialist position at Elbowoods Memorial Health Center?
Job Summary: The Behavioral Health Receptionist/Intake Specialist serves as the first point of contact for participants, therapists, and providers. This role includes greeting visitors, managing phone calls, scheduling appointments, maintaining records, and assisting with administrative tasks. Strong Communication, organizational skills, and confidentiality are essential.
Key Responsibilities:
1. Greet and check in program participants, ensuring accurate documentation in the electronic health record.
2. Answer incoming phone calls, take messages, and direct inquiries appropriately.
3. Schedule and coordinate appointments for behavioral health staff.
4. Maintain participant records, eligibility checks, and follow-up appointment reminders.
5. Organize and track clinical data, including waitlists, closed cases, and testing records.
6. Assist in creating reports, correspondence, and program materials.
7. Monitor office supplies and equipment, placing orders as needed.
8. Manage payroll and timekeeping records for the department.
9. Assist with budgeting tasks, including tracking expenditures and preparing reports.
10. Adhere to HIPAA and confidentiality policies while handling patient information.
Qualifications:
- High School Diploma/GED Required
- Preferred Associate's degree in a related field.
- Experience in behavioral health or healthcare setting Required
- Proficiency in Microsoft (Word, Excel) and electronic health records Required
- Valid North Dakota driver's license and insurability Required
- Ability to pass a background check and drug screening
- Strong customer service and interpersonal skills.
- Ability to multitask and prioritize tasks effectively.
- Knowledge of mental health services and ethical guidelines.
- Basic budgeting and administrative skills.
Job Type: Full-time
Pay: $20.00 - $30.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Work Location: In person
Salary : $20 - $30
