AlmaVia of San Rafael - Receptionist - Full time

AlmaVia of San Rafael 

An Elder Care Alliance Community 

Actual pay decision based on factors including experience, skills and training 

$23.79- $25.69 / Hour

Do you thrive in an environment where meaningful work happens every day? Do you want to make a difference in the lives of older adults?  

AlmaVia of San Rafael is an enriching assisted living and memory care community in the heart of Marin, part of the Elder Care Alliance family. We provide exceptional, person-centered care that enhances the quality of life for our residents.  

Our Culture of Excellence is built on a foundation of respect, integrity, and a commitment to the well-being of both our residents and our team members. We foster a collaborative and supportive environment where innovation and compassion drive everything we do.  

About This Career Opportunity

 The Receptionist:

• Creates a positive and welcoming environment for the community or office. 
• Answers telephone, screen calls for managers, takes messages and conveys a warm, inviting and courteous voice to all callers.
• Performs a variety of secretarial, administrative projects, and public relations duties.
• Acts in a security function by being aware of who comes in and goes out of the building, making sure all visitors sign in at the front desk and wear a visitor's badge.
• Provides directions as well as greetings to all residents, staff and visitors.
• Demonstrates positive, respectful, and professional behavior in all job aspects.

Overview

The Receptionist creates a positive and welcoming environment for the Community. Performs a variety of secretarial, administrative projects, and public relations duties. Provides an interface and communication between staff, residents and their families. Provides telephone response and directions as well as greetings to all residents and visitors. Demonstrates positive, respectful, and professional behavior in all job aspects.

Responsibilities

 ECA Core Competencies

• Consistently exhibits core competencies of: ECA Experience, Personal Appearance, Attendance, Resident Confidentiality, Licensing & Standards, In-service Education, Resident Compassion, and Safety.

General Information

• Answers telephone, screen calls for managers, takes messages and conveys a warm, inviting and courteous voice to all callers.
• Assists residents, visitors and staff with general questions and directions in a manner that exhibits professionalism and transmits a sense of hospitality to all whom physically or verbally come in contact with the front reception area.
• Promotes activity programs, Dining menu, and features of the community.

Clerical Duties

• Performs clerical duties, such as stuffing envelopes, putting labels on envelopes or word processing, upon request.
• Copies daily activity calendars weekly menus.
• Acts as the first point of reference for marketing calls and tours.
• Ensures marketing materials are up to date and sufficient to provide to guests.
• Assist in training new front desk staff as appropriate and when needed.
• Other duties as assigned by supervisor.

Emergency Contact Support

• Acts as a contact person during emergencies, working with staff and emergency response personnel to coordinate appropriate responses to alarms, fires or other critical events.
• Maintains/updates emergency contact information.
• Assesses any unusual situation and notifies appropriate personnel.

Security Support

• Acts in a security function by being aware of who comes in and goes out of the building, making sure all visitors sign in at the front desk and wear a visitor's badge.
• Maintains key user log, activity logs and visitor sign in sheets.
• Maintains guests and respite apartment schedules.

Mail

• Sorts and distributes community mail. Manages the distribution of packages, newspapers and other delivered materials to the residents and staff.
• Maintains rosters and resident lists.
• Maintains lobby and common area in a neat and tidy fashion.

Problem Solving

• Demonstrates creativity in solving problems and looking at situations in new and innovative ways.
• Is motivated, independent individual who can organize workload so that all functions are completed appropriately; reporting follow-through on open items to co-workers and including the ASD.
• Demonstrates team spirit.
• Take initiative to assist other staff as needed.

Accounting Duties

• Performs Accounts Payable processing for all community invoices. Ensures timely and accurate entry of all account information.
• Performs the bank deposit function on a regular basis ensuring timely and accurate entry of all deposit information for resident accounts.
• Maintains strict confidence of resident financial and personnel files. Shares resident information with appropriate staff.

Resident Folders

• Completes other duties as assigned, including preparation of Resident Folders. May complete data entry tasks.

Qualifications

Position Requirements

• At least 18 years of age.
• Cleared Criminal Record clearance through the Department of Social Services prior to presence in the community.
• Health screening and TB test results not older than 6 months.
• Current First Aid Training and Certifications as per Title 22.
• Working knowledge of computers and typing, sufficient enough to be successful with computerized Point of Care and other systems.
  
• 6 months or more in long term care, home care or related field preferred.

Skills and Attributes

• Sensitivity and knowledge of working with older adults and the aging process.
• Ability to identify need, develop, and manage programs and systems simultaneously. 
• Knowledge about dementia highly desirable.
• Excellent written and verbal communication skills. 
• Knowledge of aging process and implications of aging in a social setting. 
• Must understand health care environment and the medical context for older adults.
• Ability to communicate professionally with residents, families, peers and employees in a multi-cultural environment.

Compensation and Benefits

We offer competitive *pay and phenomenal benefits. Subject to eligibility requirements benefits include:

• Generous Paid Time Off
• Paid holidays
• Retirement plans
• Comprehensive medical, dental & vision plans
• Flexible spending
• Tuition Reimbursement to promote your career advancement.
• much more

“Equal Employment Opportunity/M/F/disability/protected veteran status”

Salary : $24 - $26