What are the responsibilities and job description for the Mercy Retirement and Care Center - Receptionist (Skilled Nursing Facility) - Limited Part Time position at Elder Care Alliance?
Job Description
Job Description
Salary : $21.92 to $23.68 Hourly DOE
Mercy Retirement & Care Center
3431 Foothill Blvd.
Oakland, CA 94601
About This Career Opportunity
The Receptionist :
Creates a positive and welcoming environment for the community or office.
Answers telephone, screens calls for managers, takes messages and conveys a warm, inviting and courteous voice to all callers.
Performs a variety of secretarial, administrative projects, and public relations duties.
Acts in a security function by being aware of who comes in and goes out of the building, making sure all visitors sign in at the front desk and wear a visitor's badge.
Provides directions as well as greetings to all residents, staff and visitors.
Demonstrates positive, respectful, and professional behavior in all job aspects.
Overview
The Receptionist creates a positive and welcoming environment for the Community Care Center. Performs a variety of secretarial, administrative projects, and public relations duties. Provides an interface and communication between staff, residents and their families. Provides telephone response and directions as well as greetings to all residents and visitors. Demonstrates a positive, respectful, and professional behavior in all job aspects.
Responsibilities
ECA Core Competencies
Consistently exhibits core competencies of : ECA Experience, Personal Appearance, Attendance, Resident Confidentiality, Licensing& Standards,In-service Education, Resident Compassion, and Safety.
General Information
Answers telephone, screens calls for managers, takes messages and conveys a warm, inviting and courteous voice to all callers.
Receiving all incoming calls at the nurse's station and delivering messages to residents, families, and colleagues
Assists residents, visitors and staff with general questions and directions in a manner that exhibits professionalism and transmits a sense of hospitality to all whom physically or verbally come in contact with the front reception area.
Maintains the confidentiality of all resident records.
Follows all policies and procedures.
Promotes activity programs, Dining menu, and features of the community.
Answering resident call lights and giving pertinent information to nursing staff
Scheduling assessments and appointments for residents
Communicating with residents and healthcare professionals to ensure efficient resident care.
Collaborates with AL and administrative staff.
Clerical Duties
Performs clerical duties, such as stuffing envelopes, putting labels on envelopes or word processing, upon request.
Copies daily activity calendars weekly menus.
Acts as the first point of reference for marketing calls and tours.
Ensures marketing materials are up to date and sufficient to provide to guest.
Assist in training new front desk staff as appropriate and when needed.
Manages admission and discharge processes, uses electronic medical records (EMR) software, schedules appointments and transportation, answers the phone and directs calls, orders supplies and equipment, makes photocopies and faxes documents, completes other administrative work as needed.
Other duties as assigned.
Emergency Contact Support
Acts as a contact person during emergencies, working with staff and emergency response personnel to coordinate appropriate responses to alarms, fires or other critical events.
Assesses any unusual situation and notifies appropriate personnel.
Security Support
Acts in a security function by being aware of who comes in and goes out of the building, making sure all visitors sign in at the front desk and wear a visitor's badge.
Maintains key user log, activity logs and visitor sign in sheets.
Maintains guest and respite room schedules.
Following security measures to ensure residents' information is safe and confidential
Mail
Sorts and distributes community mail. Manages the distribution of packages, newspapers and other delivered materials to the residents and staff.
Maintains rosters and resident lists.
Maintains lobby and common area in a neat and tidy fashion.
Problem Solving
Demonstrates creativity in solving problems and looking at situations in new and innovative ways.
Is motivated, independent individual who can organize workload so that all functions are completed appropriately; reporting follow through on open items to co-workers and including the ASD.
Demonstrates team spirit.
Takes initiative to assist other staff as needed.
Accounting Duties
Performs Accounts Payable processing for all community invoices. Ensures timely and accurate entry of all account information
Performs the bank deposit function on a regular basis ensuring timely and accurate entry of all deposit information for resident accounts.
Maintains strict confidence of resident financial and personnel files. Shares resident information with appropriate staff.
Assisting with billing and insurance claims
Resident Folders
Maintaining accurate and up-to-date resident records, including medical history, test results, and treatment plans
Completes other duties as assigned, including preparation of Resident Folders. May complete data entry tasks.
Managing resident health history forms and other paperwork
Qualifications
Position Requirements
At least 18 years of age.
Cleared Criminal Record clearance through the Department of Social Services prior to presence in the community.
Health screening and TB test results not older than 6 months.
Current First Aid Training and Certifications as per Title 22.
6 months or more in long term care, home care or related field preferred
Skills and Attributes
Sensitivity and knowledge of working with older adults and the aging process.
Excellent written and verbal communication skills.
Ability to communicate professionally with residents, families, peers and employees in a multi-cultural environment.
Compensation and Benefits
We offer competitive
pay and phenomenal benefits. Subject to eligibility requirements benefits include :
Generous Paid Time Off
Paid holidays
Retirement plans
Comprehensive medical, dental & vision plans
Flexible spending
Tuition Reimbursement to promote your career advancement.
much more
Equal Employment Opportunity / M / F / disability / protected veteran status
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