What are the responsibilities and job description for the Front Desk Receptionist position at Elder Law of Omaha?
Company Overview
Elder Law of Omaha is dedicated to addressing the unique legal needs of the elderly population. Our firm prides itself on building lasting relationships with clients, providing compassionate guidance through complex legal matters, and ensuring that their final plans meet all necessary requirements.
Summary
As part of the Elder Law of Omaha team, the Receptionist works closely with the attorneys and staff to ensure that our clients receive the best care and service that they can - from the moment they call us to schedule an appointment to the time their services conclude with our firm. The Receptionist will frequently interact with clients via telephone, e-mail, and in-person communication. This person needs to be able to build positive relationships and have strong people and communication skills, the ability to listen and comprehend clients' concerns or questions and enjoy interacting with people. A superior candidate for this position has the ability to be a proactive, initiative-taking problem solver. Located in Omaha, this position is essential in supporting our mission to provide exceptional legal services to all our clients.
Responsibilities
- Greet and assist clients as they arrive at the office, ensuring a warm and professional atmosphere.
- Manage incoming calls and direct them to the appropriate staff members efficiently.
- Schedule appointments and maintain the calendar for attorneys and staff.
- Perform clerical duties such as filing, data entry, and maintaining client records.
- Handle client inquiries with empathy and provide necessary information about our services.
- Assist with office organization and ensure that reception area is tidy and presentable.
- Support administrative tasks as needed to facilitate smooth office operations.
- Maintain confidentiality of client information in accordance with legal standards.
Qualifications
- Proven experience as a receptionist or in a customer support role, preferably within a legal or medical environment.
- Strong customer service skills with an ability to communicate effectively with clients of all backgrounds.
- Proficient in using phone systems and computer applications for scheduling and record-keeping.
- Excellent time management skills to prioritize tasks effectively in a busy environment.
- Bilingual abilities are a plus but not required for this role.
- Familiarity with clerical tasks and office procedures is beneficial.
- Ability to maintain professionalism while handling sensitive client information.
If you are passionate about providing exceptional service to those in need and want to be part of a team that makes a difference in the lives of elderly clients, we invite you to apply today at Elder Law of Omaha.
Job Type: Full-time
Pay: $31,000.00 - $33,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
Experience:
- Multi-line phone systems: 1 year (Preferred)
Ability to Commute:
- Omaha, NE 68124 (Preferred)
Work Location: In person
Salary : $31,000 - $33,000