Service Coordinator

Job Summary

The Service Coordinator is responsible for basic case management and day to day coordination of supportive services activities performed on behalf of the residents of the property, with emphasis being placed on those who are frail and at risk. These services will include but not limited to arranging for personal assistance, homemaking, meals-on-wheels, transportation, preventative health screening and advocacy.

Essential Job Duties and Responsibilities

• Establish and maintain relationships with local, state, and federal agencies and local service providers such as Area Agency on Aging and its subcontractors. Compare costs of supportive services to determine the “best deals” in pricing to ensue individualized, flexible, and creative service provision.
• Develop and maintain a current directory of community-based providers for use by both project staff and residents. This directory will be used to refer residents to local service providers and will be regularly updated. Providers will include, but are not limited to, advanced case management, personal assistance, homemaker, meals-on-wheels, transportation, counseling, visiting nurse, physician, and legal or other advocacy.
• Reads and is familiar with the resident lease and property house rules. Informs Community Manager of any noted lease violation.
• Identification of at risk or frail residents as those most requiring support services. Referrals may originate from management staff, outside sources (neighbors, health professionals, family members, provider agencies), or from personal observation by the Service Coordinator.
• Basic case management of individual residents, with emphasis on the frail and at risk to include:
  • Assessment of individual needs for service based on the Activities of Daily Living (ADL’s)
  • Identification of services to be arranged
  • Arrangement of appropriate services by serving as liaison between resident and all care givers including service providers, family, and volunteer staff
  • Monitoring the quality of services provided
  • Ongoing reassessment of resident needs
  • Follow-up of ongoing service provision to residents
  • Disposition/Termination of services
• Establishes and maintains a current file on each resident client which will include, but not be limited to, documentation of each step in basic case management (as above); information relating to any reports, alleged or otherwise, of human or civil rights abuse; ongoing progress notes and follow-up and case resolution. All records will be kept in a secure, locked file.
• Brings wellness/preventative medicine screenings and clinics into the property, along with speakers on all medical and legal issues of importance to the elderly.
• Helps the residents build informal support networks with other residents, family, and friends.
• Upon receipt of the Release of Confidential Information, the Service Coordinator will work closely with the Community Manager to assure that the individual resident (and family) is assisted in getting all services necessary to continue residency in the project, or if necessary, to assist with the decision to move to a higher level of care.
• All aspects of the Service Coordinator program will be discussed and coordinated with the Community Manager on an ongoing basis.
• Will submit a monthly report of all pertinent activities to the Coordinator for Service Programs with a copy to the Community Manager.
• Perform other duties as assigned.

Education and Experience

A Bachelor’s Degree in social work, gerontology, or other social science is preferred, however the equivalent of five (5) years relevant work experience may be considered to substitute for a college degree. Evidence of prior networking ability is required as is the ability to relate well with senior citizens. Experience determining and arranging services for the elderly is essential.

Line of Authority

Supervision received by the Service Coordinator is from the Community Manager on Administrative matters and from the Regional Service Coordinators for Programmatic issues.
In the absence of the Community Manager, supervision will be received from the Regional Manager.

Elderly Housing Development & Operations Corporation and EHDOC Management LLC are equal opportunity employers.